Client Care Manager
5 days ago
Are you looking for a challenging and rewarding role that allows you to make a difference every day?
Do you thrive on creating extraordinary customer experiences, building relationships, and supporting families in need of care solutions?
Do you have the ability to oversee client accounts, ensuring each receives quality care and an exceptional experience? If so, Right at Home has the opportunity for you
We are a dynamic, growing and locally owned, non-medical homecare agency, looking for great talent who enjoys working in a fast-paced, environment where no two days are the same, who possess exceptional skills in communication, organization and decision making, who doesn't shy away from change and who is an outgoing people person
We offer paid training and development opportunities, competitive wages with incentives and bonus potential, mileage reimbursement. We offer Major Medical after 60 days of hire, along with Aflac Benefits and Benefit Airship to supplement.
The Essentials:
The Client Care Manager is responsible for creating extraordinary client and family experiences and ultimately manages "best in homecare" care plans. You will develop and maintain the client care plan, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate and meaningful care is being provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
Our ideal candidate Must have prior experience working in the homecare industry or medical office setting and should have experience as part of an administrative team. Must have a "Can-do", positive attitude and must be a team player who is light on their feet, able to adjust on a moment's notice and utilize out-of-the-box thinking when needed. Must instill confidence in prospective clients, assuring them of a healthful and positive experience as a Right at Home Client. Must be willing and able to adapt as needed to close from "prospective client" to "signed client", fulfilling any and all caregiver training needed to launch "best in homecare" experience for new or returning clients. Must be willing to interact with industry partners and referral sources to assist marketing department with positive community interactions as needed.
The desired candidate will possess the following:
- High school graduate or equivalent with two years of business experience.
- Able to work independently, demonstrating sound judgment.
- Work full-time hours, from 8:00 am to 4:30 pm, Monday - Friday
- Be available as required for on-call duty, outside of normal office hours, as part of our on-call rotation.
- Have a valid driver's license and use of insured automobile."
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