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Help Desk 1

2 weeks ago

Austin, TX, United States Ampcus Full time

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Title: Help Desk 1
Location: Austin, TX.

DESCRIPTION OF SERVICES:

  • Client requires the services of 2 Help Desk 1, hereafter referred to as Candidate(s), who meets the general qualifications of Help Desk 1, Technical Services, Help Desk and Operations and the specifications outlined.
  • All work products resulting from the project shall be considered "works made for hire" and are the property of the Client and may include pre-selection requirements that potential
  • Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem.
  • Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website updates, creates accounts and configure hardware as part of on-boarding process, supports audio and video equipment in conference rooms, and supports for more complex issues where configuration solutions have already been documented.
  • Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
CANDIDATE SKILLS AND QUALIFICATIONS:
Minimum Requirements:
  • 3 Years Required: Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
  • 2 Years Required: Experience working with customers across all levels of technological proficiency.
  • 2 Years Required: Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems.
  • 1 Year Required: Experience with Active Directory.
  • 1 Year Required: Experience with cloud platforms and technologies like Microsoft Azure.
  • 1 Year Preferred: A strong desire to grow and advance within an organization with an opportunistic landscape.


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.