Customer Service Representative

1 week ago

Mesa, AZ, United States Guild Garage Group Full time
Join Goody Garage Doors - Where Every Call Opens the Door to a Great Career
Customer Service Representative | Mesa, AZ
Hourly Position | Pay Range: $17-$20/hour DOE
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?

Let's Talk. Your Future Starts Here

At Goody Garage Doors, we're more than just a home services company-we're a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.

We're looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Mesa, AZ team. This isn't just another job-it's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.
What You'll Be Doing:
  • Support customers by phone, email, and chat-creating exceptional service experiences.
  • Provide empathetic, professional, and positive customer support.
  • Handle a high volume of calls with confidence and efficiency.
  • Communicate across multiple channels to resolve issues and provide timely updates.
  • Research solutions and respond to customer needs with helpful support.
  • Keep detailed and accurate records of customer interactions.
  • Identify opportunities to recommend services that add value for the customer.
  • Collaborate with technicians and office staff to ensure a smooth service experience.
  • Learn our offerings inside and out-becoming a knowledgeable go-to resource.
What We're Looking For:
  • 1+ year in a customer service role (home services or tech industry a plus).
  • Excellent communication and active listening skills.
  • Highly organized with strong time management and multitasking abilities.
  • Friendly, adaptable, and calm under pressure.
  • Familiarity with ServiceTitan is a bonus (but we'll train the right person).
  • A team player who is excited about growth and contributing to success.
  • High school diploma or equivalent required.
Why You'll Love It Here:
  • A supportive, team-first culture where your efforts are valued.
  • Clear opportunities for advancement-we love to promote from within.
  • Respect, recognition, and rewards for hard work and dedication.
  • Hands-on training and mentorship to help you succeed.
  • A chance to grow your career with a respected and expanding local company.
What We Offer:
  • Competitive pay: $17-$20/hour DOE.
  • Health, Vision, and Dental insurance.
  • Paid Time Off, Holidays, and 401(k) with match.
  • Employee Discounts on products and services.
  • Employee Referral Program.
  • A strong focus on internal growth with opportunities to move into senior roles.

Location: Mesa, AZ
Position Type: Full-Time, Hourly
Pay Range: $17-$20/hour DOE

Apply today and help us open the door to an even brighter future-for you and our customers.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Goody may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$17-$20 USD

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