Front Desk Representative

1 week ago

Rochester, NY, United States Goldfish Swim School Full time

Responsive recruiter

Make waves and pave the way for your career

At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hardwork and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.

Perks and Benefits:

  • Paid on-the-job training
  • Weekly Pay
  • Part time and Full time employment opportunities
  • Consistent set schedules
  • Culture driven company
  • Employee recognition programs
  • Positive Team Culture
  • Career Growth Opportunities
Primary Responsibilities:
  • Provide WOW Customer Service to our members
  • Assist with class scheduling and billing
  • Work in a sales capacity to sell new memberships
Job Qualifications and Skills:
  • Ability to work with children
  • Excellent communication and organizational skills
  • High energy
  • Strong work ethic


Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

Duties and Responsibilities:
  1. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way.
  2. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  3. Processes student registrations using effective sales/customer service techniques.
  4. Schedules and manages birthday/pool parties.
  5. Resolves customer concerns/complaints using a professional approach.
  6. Assists clients with purchases of merchandise and vending.
  7. Greets parents and students as they report to the front desk.
  8. Checks in students on the attendance tracking system.
  9. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
  10. Monitors snack shack area and provides guidance to snack shack staff.
  11. Checks voicemail and email correspondence and responds in a timely manner.
  12. Updates informational displays with accurate and timely promotions and literature..
  13. Makes collection calls to resolve open account problems.
  14. Prepares twice daily student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  16. Work 1 swim instructor/lifeguard shift per week
  17. All other duties as assigned


Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.

Certificates and Licenses: CPR, First Aid and AED certification preferred .

Compensation: $16.50 per hour

Tropical Vibes & Impacting Lives

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments

Making Waves with Passion, Purpose & Core Values

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team

We go above and beyond with every detail to create a GOLDEN Experience

We believe in nurturing a culture that provides WOW Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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