Student Financial Aid Officer I
4 days ago
We are looking for a student advisor who will counsel students and parents on all financial aid assistance programs. You should be knowledgeable of Federal Financial Aid rules and regulations. Candidates must have exceptional customer service skills. Experience with PeopleSoft Campus Solutions Financial Aid Module is preferred but not required.
This is a full-time position that is classified as non-exempt. It will be eligible for all UTHealth benefits, including healthcare coverage and participation in a retirement plan run by the State of Texas. Your work location will be in the heart of the Texas Medical Center at our University Center Tower at the intersection of Pressler and Fannin. This location is on Metro's bus and rail lines, and there are many parking options available.
What we do here changes the world. UTHealth Houston is Texas's resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.
Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equate to around 37-38 days per year)
- The longer you stay, the more vacation you'll accrue
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts, including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more
Position Summary:
Counsels students and parents on all financial aid assistance programs.
Position Key Accountabilities:
1. Applies federal, state, and institutional policies in evaluating and awarding applicants for federal assistance, certifying loan applications, revising awards, performing verification, and computing refund repayment calculations.
2. Counsels students and parents regarding financial assistance programs, application procedures, and debt management.
3. Coordinates and performs entrance interviews and outreach seminars.
4. Responsible for front counter duties, including but not limited to: customer service, distributing mail, answering phones, and disbursing checks.
5. Monitors emergency loan programs and fund balances.
6. Prepares students' files for exit interviews
7. Interacts with local and outside agencies regarding financial aid issues.
8. Performs other duties as assigned.
Certification/Skills:
Basic Office and Computer Skills.
Working knowledge of PeopleSoft Campus Solutions Financial Aid Module preferred.
Exceptional Customer Service Skills
Minimum Education:
Bachelor's degree or relevant work experience in lieu of education.
Minimum Experience:
None
Physical Requirements:
Exerts up to 10 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
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