Customer Service Representative

9 hours ago

Royal Palm Beach, FL, United States Winn-Dixie Retail Stores Full time

Overview
Join our team where we celebrate diversity and inclusion, empowering everyone to be their authentic selves. We believe in moving quickly, adapting rapidly, and maintaining high standards in every task we undertake.

Position Overview
The Customer Service Representative will enhance customer confidence and loyalty by delivering fast, accurate, and friendly service in accordance with company guidelines. This role will promptly resolve customer concerns or escalate them as necessary to management.

Primary Responsibilities & Accountabilities

  • Provide exceptional attention to customer needs; greet, assist, and thank customers courteously and promptly.
  • Resolve customer complaints to their full satisfaction while maintaining professionalism; escalate issues positively to management when required.
  • Ensure accurate cash handling and accounting functions per company policies and management instructions.
  • Stay informed about front-end operations and updates in policies to support service levels and accountability.
  • Manage self-checkout areas according to company standards; ensure proper operation and reporting of cash maintenance.
  • Troubleshoot equipment issues using available resources or contact the retail service help desk as necessary.
  • Restock front-end merchandise efficiently while minimizing waste and maintaining low supply costs.
  • Exhibit professional telephone skills, directing calls to the appropriate department or associate.
  • Maintain confidentiality of customer and company information.
  • Handle returned merchandise appropriately.
  • Perform cashier and pricing duties as needed.
  • Ensure work area is clean, organized, and safe, reporting any hazards or faulty equipment to management.
  • Notify management of any theft, shoplifting, or violations of company policy.
  • Complete other duties as assigned.

Qualifications

Minimum:

  • Must be 18 years of age.
  • High school diploma or equivalent.
  • Proficient reading, writing, and speaking in English.
  • Ability to understand and follow instructions in English.
  • Authorization to work in the United States.
  • Successful completion of pre-employment drug testing and background check.

Preferred:

  • Strong communication skills with proven customer service experience.
  • Familiarity with office and front-end systems and equipment.
  • Proficient in computer skills.
  • Ability to meet and exceed customer service expectations.
  • Good organizational skills.
  • High integrity and reliability.

Required Behaviors

  • Lives the Values: Committed to company goals and values.
  • Motivates and unifies team through recognition and immediate feedback.
  • Business-driven: Passionate about delivering consistent results.
  • Customer-oriented: Prioritizes customer needs above all else.
  • People Passion: Treats everyone with respect and dignity.

Knowledge, Skills, Abilities

  • Comply with all company policies and procedures.
  • Complete service training within sixty (60) days of starting.

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