Network Administrator/Help Desk Specialist
3 days ago
DecisionPoint Corporation is seeking an experienced Network Administrator/Help Desk Specialist to join our team supporting the Personnel Enterprise Decision Support System (PEDSS) contract.
Although this role can be performed fully remotely, candidates based in the Washington, DC area are strongly preferred.
Duties & Responsibilities
- Maintain connectivity between PAM client systems, servers, and mainframe access.
- Coordinate secure communications between contractor and Government systems.
- Monitor network performance and enforce security policies.
- Perform other duties as assigned to support team goals and project requirements.
- Serve as the first point of contact for PAM help desk users.
- Troubleshoot hardware, software, and access issues.
- Escalate complex issues to Tier 2 or engineering support teams.
- Perform other duties as assigned to support team goals and project requirements.
- Work with SSO to keep EMASS updated.
- Work with SSO and customer to maintain ATO status.
- Active Secret clearance
- Bachelor's or Associate degree; 2+ years in network/system admin roles.
- Additional 1-2 years in IT help desk or user support environment.
- Experience with eMASS (Enterprise Mission Assurance Support Service) is required.
- Experience with Army secure networks (NIPRnet/SIPRnet) preferred.
- EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
- Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
- Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.
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