Patient Triage and Imaging Coordinator

Valenz® Health is the platform to simplify healthcare - the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey - from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

About Our Opportunity

As a Patient Triage and Imaging Coordinator, you'll assist with the daily customer service and scheduling of patients for our KISx Card and KIS Imaging programs. The KISx Card and KIS Imaging programs allow participating members to schedule outpatient surgical procedures and high-end radiology procedures, including MRI, CT, and PET scans, within a proprietary network of providers with little or no out-of-pocket expense to the employee.

The primary roles of the Patient Triage Coordinator are to ensure exemplary customer service while interacting with the Nursing Team and coordinating the scheduling of exams for all requesting patients.

Things You'll Do Here:

• Provide detailed information on program benefits, procedures, and protocols via phone and email to incoming patients.
• Accurately gather and document essential patient details, including demographic data, eligibility criteria, and specific surgical or imaging needs.
• Assist with coordination of scheduling imaging or guiding to Case Management ensuring their convenience and adherence to program protocols.
• Consistently update patient files and customer accounts with relevant case notes and other pertinent details.
• Be the face of outstanding customer service, ensuring every program participant leaves with a positive impression.
• Build synergies with various internal teams, especially the clinical nursing staff and operations members, to streamline patient care processes.
• Establish and maintain strong relationships with imaging scheduling coordinators to support
• patient care and the company's growth.
• Address queries from providers and internal team members promptly and effectively, ensuring complete clarity and satisfaction.
• Proactively identify challenging situations and ensure appropriate action is taken to mitigate escalation with our business partners.
• Attend departmental meetings and stay up to date on all business initiatives related to the program.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You'll Bring to the Team:

• 1+ year of customer service experience, preferably within a healthcare or insurance-related setting, demonstrating the ability to handle patient inquiries with empathy and professionalism.
• Strong verbal and written communication skills to convey information clearly and compassionately.
• Knack of organization and time management in order to succeed in data collection, scheduling, etc.
• Proficiency in MS Office and ability to learn new applications and systems.
• Team player - The ability to work with the whole team and are willing to contribute in any way necessary to accomplish our goals.

A plus if you have:

• Familiarity with medical terminology

Where You'll Work

This is a hybrid role, and our office is located in our Mechanicsburg, PA. Your schedule will be Monday-Friday, 9:00am to 5:00pm EST.

• Work Environment: You'll need a quiet workspace that is free from distractions.
• Technology: Reliable internet connection-if you can use streaming services, you're good to go
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.

Why You Will Love Working Here

We offer employee perks that go beyond standard benefits and compensation packages - see below

At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You'll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you

Perks and Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting.
• Flexible working environment.
• Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
• Paid maternity and paternity leave.
• Community giveback opportunities, including paid time off for philanthropic endeavors.

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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