Director, Property Operations
2 weeks ago
Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.
Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve - inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.
Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.
Director, Property Operations
The Director, Property Operations oversees a portfolio of residential properties by leading and supporting Regional Managers and their teams. This senior leadership role is responsible for driving operational success, ensuring client satisfaction, and building strong internal teams. The Director, Property Operations serves as a key liaison between executive leadership, clients, and on-site operations, helping shape and execute company strategies across their region.
Essential Duties & Responsibilities
Leadership & People Development
- Manage and support Regional Managers by setting clear goals, offering strategic guidance, and promoting professional development.
- Foster a culture of accountability, collaboration, and performance across the region.
- Identify, attract, and develop top talent; promote internal growth through mentoring and succession planning.
- Encourage training completion and continuous learning throughout all levels of the team.
- Build and maintain strong relationships with ownership groups by understanding their goals and delivering value-added solutions.
- Support new business opportunities through client engagement and by identifying potential acquisitions or service expansions.
- Lead regional business reviews and represent the company in client meetings, industry events, and executive briefings.
- Oversee day-to-day operations and financial performance of the regional portfolio.
- Support Regional Managers in developing budgets, reviewing capital projects, and resolving operational issues.
- Identify areas for improvement, implement process enhancements, and ensure consistent execution of company standards.
- Leverage technology and best practices to improve service delivery and operating efficiency.
- Adjust communication style based on the audience-whether internal teams, clients, or leadership.
- Provide clear, proactive updates on business performance, challenges, and progress.
- Lead regional problem-solving initiatives and foster a collaborative approach to decision-making.
- Represent the organization in a professional and confident manner in all interactions, including public speaking and client engagements.
- Promote excellent customer service standards for both residents and clients.
- Support innovation in services, vendors, and systems to improve property performance and enhance the client and resident experience.
- Serve as a brand ambassador by engaging with local industry associations and building strong community relationships.
- This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities.
- Bachelor's degree preferred; relevant experience in property management operations will be considered in place of formal education.
- Experience working as a Regional Manager in multifamily and/or student housing operations required, with a strong understanding of site-level operations, client engagement, and regional leadership.
- Demonstrated success in managing teams, supporting operational performance, and fostering client satisfaction across multiple properties.
- Familiarity with budgeting, forecasting, and reporting processes.
- Industry certifications such as CAM, CAPS, or CPM are a plus.
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
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