Front Desk Supervisor

1 week ago

South Charleston, WV, United States VP Management LLC Full time

The Front Desk Supervisor oversees daily front office operations to ensure exceptional guest service, smooth check-in/check-out procedures, and adherence to hotel standards. This role supports, trains, and motivates the front desk team to deliver a warm and professional guest experience while maintaining operational efficiency and accuracy.

Key Responsibilities

  • Supervise and coordinate the activities of front desk agents, bell staff, and other front office personnel.
  • Ensure that all guest interactions are handled professionally, courteously, and promptly.
  • Assist in resolving guest complaints and service issues efficiently and to guest satisfaction.
  • Train new front desk team members on hotel policies, procedures, and brand standards.
  • Monitor daily arrivals, departures, and VIP guests to ensure smooth operations.
  • Manage room assignments, rate discrepancies, and special requests.
  • Ensure accurate posting of charges and maintenance of guest accounts in the PMS.
  • Handle cash, credit card transactions, and daily shift reports accurately.
  • Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
  • Conduct shift briefings and communicate effectively with all shifts and departments.
  • Maintain a clean, organized, and professional front desk and lobby area.
  • Enforce hotel policies regarding safety, security, and confidentiality of guest information.
  • Support Assistant General Manager with scheduling, performance reviews, and inventory of office supplies.
Qualifications & Skills
  • Education: High school diploma or equivalent required; hospitality degree preferred.
  • Experience: 2 years of hotel front desk experience; supervisory experience a plus.
  • Skills:
    • Strong leadership and interpersonal communication skills.
    • Excellent problem-solving and conflict-resolution abilities.
    • Proficient in hotel PMS (e.g., Opera, OnQ, or similar systems).
    • Attention to detail, organization, and multitasking abilities.
    • Flexible to work varied shifts, including weekends and holidays.
Physical Requirements
  • Ability to stand for long periods.
  • May require occasional lifting of items up to 25 lbs.


Work Environment

Fast-paced hospitality environment requiring professionalism, teamwork, and a guest-first mindset.

  • Front Desk Supervisor

    5 hours ago

    Charleston, WV, United States Snowshoe Mountain Full time

    Seasonal (Seasonal) Work, Play, Get Paid, and Enjoy the Perks! Housing: Affordable on-mountain employee housing available for rent. Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209 Pay: $16.50 per hour Start Date: The end of November and beginning of December with positions available throughout the season. Seasonal: Seasonal work involves temporary...

  • Front Desk Associate

    4 days ago

    South Charleston, WV, United States VP Management LLC Full time

    The first and last impression of our hotel is made at the front desk. We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors,...

  • Front Desk Associate

    9 hours ago

    South Charleston, WV, United States VP Management LLC Full time

    The first and last impression of our hotel is made at the front desk. We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors,...

  • Front Desk Associate

    3 hours ago

    South Charleston, WV, United States VP Management LLC Full time

    The first and last impression of our hotel is made at the front desk. We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors,...

  • Front Desk Agent

    1 week ago

    Charleston, WV, United States BBL HOSPITALITY GROUP Full time

    COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are pleased to share the benefit options that we offer: Paid Time Off 401K Investment Referral Bonus Associate Development Plan Opportunities Internal Promotion Opportunities Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to...

  • Front Desk Agent

    2 days ago

    Charleston, WV, United States BBL HOSPITALITY GROUP Full time

    COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are pleased to share the benefit options that we offer: Paid Time Off 401K Investment Referral Bonus Associate Development Plan Opportunities Internal Promotion Opportunities Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to...

  • Front Desk Associate

    6 days ago

    Charleston, WV, United States VP Management LLC Full time

    Hampton Inn-Downtown The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for...

  • Front Desk Associate

    1 week ago

    Charleston, WV, United States VP Management LLC Full time

    Hampton Inn-Downtown The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for...

  • Front Desk Associate

    2 weeks ago

    Charleston, WV, United States VP Management LLC Full time

    Hampton Inn-Downtown The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for...

  • Front Desk Associate

    1 day ago

    Charleston, WV, United States VP Management LLC Full time

    Hampton Inn-Downtown The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for...