Technical Support Specialist

Technical Support Specialist, Chicago, IL

The Technical Support Specialist is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user experience on every interaction. It is the face of the IT Department. This position works closely with firm employees in all areas. This position is 100% Onsite and NOT open for Remote.

Technical Support Specialist Responsibilities:

- Be the primary person for various enterprise systems.
- Image PCs utilizing a process built into company image/application deployment solution.
- Act as backup person for Systems/Applications that other Helpdesk team members support.
- Facilitate escalation of technical issues to appropriate IT team members, management and third-party vendors.
- Implement and manage inventory asset system for PCs and monitors. This includes researching what equipment is going bad and needs to be ordered. Coordinates with Director of IT on ordering.
- Coordinate with the Director of IT to maintain software licenses for non-firm wide applications.
- Facilitate new employees on boarding by working with all departments involved, including the customization and installation of IT resources as needed.
- Manage firm email/text service for notifying users of emergencies or other global notifications.
- Provide hands-on support for smart phones, tablets, and other types of mobile devices as a device for the production and consumption of attorney work products.
- Promptly respond to and troubleshoot Help Desk requests by phone, desk-side support or email.
- Track and schedule hardware repairs and maintain equipment maintenance history records.
- Support for usage of various business partner websites and hosted services.
- Provide company wide communication for a variety of IT announcements.
- Assist other IT Department members in completing tasks pertaining to ongoing projects.
- Maintain a professional work relationship with lawyers, managers, and staff.
- Provide after hours on-call support according to schedules set by the Director of IT.
- You will report to the Director of IT.

Technical Support Specialist Qualifications:

- Degree from recognized college or university.
- Demonstrate expertise in Office applications (Word, Excel, PowerPoint, and Outlook).
- Experience with PC hardware and configurations required.
- Excellent troubleshooting skills.
- Ability to communicate effectively with all levels of employees and professional staff.
- Be able to lift 50 pounds as there can be some work organizing items in storage.
- You will need to work on PCs and equipment under desks, storage rooms and other locations without easy access.
- Maintain a high level of accuracy, superior attention to detail and strong organizational skills, especially in regard to email hygiene and inbox organization.
- Possess strong ability to determine priorities and reprioritize and escalate when necessary.
- Facilitate clear and concise communication with others in a positive manner.
- Work with others effectively in a team that encourages diversity of thought and innovation.
- Maintain a professional demeanor, exhibit sound judgment, maintain confidentiality and use discretion.
- Exhibit problem-solving skills and demonstrate initiative and accountability.
- Thrive in a dynamic fast paced environment with fluidity amidst multiple projects, shifting priorities and competing deadlines.
- Adapt and accept changes in job responsibilities based on the strategic goals of the firm.
- Excellent customer service, professional attitude and appearance are a must. Ability to work overtime & meet deadlines.
- Basic knowledge of network operating systems, network hardware/cabling, communication protocols, communications software, PC databases, and PC/server hardware a plus.
- Working knowledge of audio and video technologies a plus.

Benefits include medical insurance, retirement plan, PTO, etc.

Keywords: Chicago IL Jobs, Technical Support Specialist, Office, Word, Excel, PowerPoint, Outlook, PC Hardware, Configuration, Cabling, Communication Protocols, Communication Software, PC Databases, Servers, Help Desk Analyst, Technician, Network, Networking, Law Firm, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.

We help companies that are looking to hire Technical Support Specialists for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.

Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters

Home"Technical Support Specialist

---