Manager, Food Services, Nutrition Services

Job Summary:

In addition to the responsibilities listed below, this manager level position is also responsible for planning, organizing, and managing the provision of high-quality, cost-effective in-patient and out-patient clinical nutritional services and feeding operations that meet or exceed regulatory and budget requirements. This includes the provision of nutritional services including professional services, nutrition care services, and in- and out-patient feeding and computer nutrition programs. This also includes assisting in department operations, including but not limited to the planning and development of departmental operating and capital budgets; monitoring payroll and non-payroll expenditures; and collaborating with the management team to develop short- and long-term departmental goals and objectives in alignment with service area medical center strategic plans.

This position acts as a key liaison with professional staff (e.g., physicians, nurse managers, pharmacists, and other Kaiser staff) to ensure open communications regarding patient food services and nutritional care services. This role is also responsible for collaborating with the other service area leadership to plan, integrate, and coordinate provision of products and services across customer groups. This includes actively participating in quality assurance programs; developing, implementing, and maintaining policies and procedures for area of responsibility; and ensuring quality care of members, patients, and staff through continuous monitoring and process improvement initiatives.
Essential Responsibilities:

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Manages the sanitation and maintenance of food services work areas and equipment by holding teams accountable for tracking and reviewing cleaning and sanitizing logs to ensure duties are performed according to company standards, monitoring equipment problems, and reviewing replacement requests to ensure such needs do not exceed budget.
• Guides vendor contract management by leading strategic communications with vendors to ensure vendor contracts are in place; establishing relationships with vendors to ensure they are providing services consistent with vendor agreements or regulatory compliance standards; and overseeing vendor metrics to ensure service delivery is compliant, safe, sanitary, in support of patient satisfaction.
• Manages the procurement, storage, and distribution of food by providing guidance to teams receiving, verifying, and storing of delivery items, managing inventory usage to ensure it is within established utilization levels, ensuring procurement costs remain within budget; leading the team to maintain stock levels at food stations and in work areas, updating inventory with out-of-stock items; and monitoring loss and decay logs due to inaccurate labeling and storage of perishable items, and updating the procurement budgets as needed.
• Manages the food recall by documenting and managing the return of food that has been recalled or is at risk of contamination; and communicating or advising others on communications to patients and staff about ongoing updates or actions being taken to resolve food recall issues.
• Manages the preparation and production of meal plans by guiding team to prepare menu/meal items by assisting cooking staff, according to standardized recipes and/or directions, providing support for other team members, overseeing regulatory and budget adherence; creating safety checks to ensure food is prepared in a safe manner per food preparation standards and is safe for patients; and leading the team assembling patient meal trays and cafeteria and/or catering services, and overseeing the team through the catering of food items according to scheduled mealtimes.
• Supports emergency planning by contributing to the development of workplans that ensure food supply, delivery, and services are efficiently maintained during times of crisis or emergency.
• Guides the customer and patient care experience by monitoring team members customer/patient interactions, addresses highly sensitive service recovery issues; providing guidance across unit-based teams to support food service and delivery operations that help the business unit deliver quality care; analyzing escalated or high-priority patient responses to quality control survey questions, guiding the submission of relevant quality control reporting, demonstrating advanced knowledge of metrics used to assess quality control and quality performance and how they affect other fields across the subfunction; leading efforts to reduce critical control points to acceptable levels and improve the care experience; and leading the implementation of quality control initiatives on the team and prioritizing improvement recommendations for customer and patient services.

Minimum Qualifications:

• Bachelors or Masters degree in nutrition, health sciences and administration, or directly related field AND minimum four (4) years of experience in food service or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Relevant Masters degrees may be substituted for a portion of the work experience requirements.
• Minimum three (3) years of experience in a leadership role with or without direct reports.
• Minimum two (2) years of experience with PC based tools, Microsoft Office applications, Web-based applications.

• Food Protection Manager Certification from Trust20 OR Food Protection Manager Certification from My Food Service License OR Food Protection Manager Certification from AAA Food Handler OR ServSafe Manager Certification OR International Certified Food Safety Manager from National Registry of Food Safety Professionals OR Food Protection Manager Certification from Learn 2 Serve OR Food Manager Certification from Always Food Safe OR Food Protection Manager Certification from Responsible Training OR Food Protection Manager Certification from State Food Safety OR Food Safety Manager Certification from National Registry of Food Safety Professionals OR Food Protection Manager Certification from World Food Safety Organization OR Food Manager Certification from EduClasses

• Registered Dietitian from Commission on Dietetic Registration OR Registered Dietitian Nutritionist Certification from Commission on Dietetic Registration

Additional Requirements:

Preferred Qualifications:

• Master's degree in nutrition, health sciences and administration, or directly related field.
• One (1) year experience as a dietitian working in a health care setting.

Primary Location: California,Ontario,Ontario - Vineyard Medical Center - H
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: Ontario Hospital - Food Service Admin - 0801
Pay Range: $109900 - $142120 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente.
Travel: Yes, 50 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures. Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments. Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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