Customer Service Advisor
2 days ago
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you Responsibilities: • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Ensure customer account information is up-to-date • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Interact with the sales lead to maintain and improve service and product knowledge • Find patterns in customer complaints and bring them to the team for improvement • Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately • Prepare educational material for open enrollment or educational meetings Qualifications: • Proven success working in a fast-paced environment, with the ability to handle multiple projects and responsibilities • Ability to provide raving fan service to existing accounts and prospective clients • High level of attention to detail; able to follow processes, utilize systems, and meet/exceed deadlines • Strong writing and computer skills are a must; experience in Outlook and Excel is required • Employee benefits experience preferred, but not required • Marketing and sales experience are a plus • College education preferred, but not required Compensation: $37,185 - $45,000 yearly
• Manage the implementation of new benefits or changes to benefits for clients. Interface with insurance carriers, process required paperwork and documentation, and perform quality checks to confirm that requests are completed appropriately • Prepare educational material for open enrollment or educational meetings
Compensation:
$37,185-$45,000 per year
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Customer Service Advisor
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Customer Service Advisor
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Lansing, MI, United States Stonebriar Auto Services LLC Full timeWe're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're...
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Youth Advisor
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Lansing, MI, United States Peckham Full timeStaff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles. To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences Peckham Inc. - Youth...
