Front Desk Agent

2 weeks ago

San Diego, CA, United States Town & Country Resort Full time
Overview

Welcome to Town and Country Resort, where mid-century charm meets modern luxury in the heart of San Diego's Mission Valley. With 671 guest rooms, 295,000 sq. ft. of meeting space, and a playful SoCal spirit, our resort has been an iconic destination for decades. We take pride in creating memorable experiences for every guest - and it all starts at the front desk.

As a Front Desk Agent, you are the welcoming face of Town and Country Resort. You'll play a key role in delivering an exceptional arrival and departure experience for our guests - handling check-ins, check-outs, room assignments, and inquiries with professionalism and genuine hospitality. This position requires flexibility to work varying shifts between 6:00 AM and 10:30 PM, including weekends and holidays, based on business needs. Pay Rate $18.80 #towncountrysd

Responsibilities

  • Greet and assist guests with a warm, engaging, and professional demeanor.
  • Perform check-in and check-out procedures efficiently and accurately.
  • Handle guest inquiries, complaints, and requests promptly, following up to ensure satisfaction.
  • Manage room assignments, rate verification, and billing accuracy.
  • Collaborate with other departments to ensure a seamless guest experience (Housekeeping, Bell Services, Reservations, etc.).
  • Process payments, post charges, and balance daily transactions using property management systems.
  • Maintain a thorough knowledge of resort amenities, local attractions, and current promotions.
  • Assist with special requests such as early check-ins, late check-outs, or room changes.
  • Ensure compliance with all safety, security, and privacy standards.
Qualifications
  • Previous front desk or customer service experience in a hotel or resort environment preferred.
  • Exceptional communication and interpersonal skills.
  • Strong multitasking abilities and attention to detail in a fast-paced setting.
  • Professional appearance and demeanor.
  • Proficiency with property management systems (OPERA or similar) preferred.
  • Ability to remain calm and courteous under pressure.
  • Must be able to work a flexible schedule - including weekends, holidays, and varying shifts between 6 AM and 10:30 PM.
Physical Requirements:
  • Ability to stand for extended periods (up to 8 hours per shift).
  • Frequent walking, bending, and reaching.
  • Occasional lifting or carrying of items up to 25 lbs (luggage, supplies, etc.).
  • Must be able to use standard office and communication equipment.
  • Visual acuity and manual dexterity required for computer work and guest service tasks.

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