Manager, LBS Technology Supply Chain Management Function Support

1 week ago

Brentwood, TN, United States Health Support Center Inc Full time
Position Summary

The Manager, LBS Technology Supply Chain Management Function Support is responsible for leading the technical support and optimization of Oracle Fusion Cloud Supply Chain Management (SCM) applications. This role ensures system stability, resolves user issues, manages configurations, and drives enhancements to align with organizational needs. The manager will collaborate with IT, Supply Chain teams, and vendors to maintain, upgrade, and improve Oracle Fusion Cloud SCM functionalities, ensuring seamless operations and compliance with industry standards.

Essential Functions
  • Lead and manage a technical support team responsible for Oracle Fusion Cloud SCM, including planning, assigning, and reviewing work to ensure quality and timely resolution of issues.
  • Configure and optimize Oracle Fusion Cloud SCM modules to meet business requirements, including workflows, security roles, and data fields.
  • Oversee system upgrades, patches, and enhancements in Oracle Fusion Cloud, ensuring thorough testing and smooth implementation.
  • Act as the primary liaison with Oracle and third-party vendors, managing escalations and coordinating technical support.
  • Troubleshoot and resolve complex system issues, including bugs, integration errors, and performance challenges within Oracle Fusion Cloud SCM.
  • Identify and implement process improvements and automation opportunities to enhance efficiency and accuracy in supply chain operations.
  • Maintain compliance with healthcare regulations and security standards (HIPAA, HITECH, HITRUST).
  • Perform other duties as assigned.
Required Qualifications
  • Bachelor's degree in Supply Chain Management, Information Systems, Business Administration, Computer Science, or related field.
  • 8+ years of experience in supply chain systems support or management, with a strong focus on Oracle Fusion Cloud SCM.
  • Hands-on expertise in Oracle Fusion Cloud SCM configuration, administration, and troubleshooting.
  • 2+ years of supervisory experience managing technical teams.
  • Proven ability to manage multiple projects, delegate tasks, and oversee system enhancements.
  • Strong understanding of SCM workflows, security roles, and data structures within Oracle Fusion Cloud.
  • Excellent communication skills for collaboration with cross-functional teams.
Preferred Qualifications
  • Experience with RF Smart and other Oracle-integrated applications.
  • Knowledge of healthcare compliance frameworks (HIPAA, HITECH, HITRUST).
Work Environment & Travel
  • Office-based role with occasional exposure to hospital environments requiring safety precautions.
  • Minimal overnight travel (up to 10%).

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