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Customer Service
2 weeks ago
Location: Remote (Must be available to work 9am - 5pm EST)
About Us: We are a dynamic organization committed to excellence in customer service and operational efficiency. We're looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.
Job Summary: The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.
Key Responsibilities:
- Customer Service:
- Respond promptly and professionally to customer inquiries regarding billing issues.
- Provide clear communication and effective solutions to resolve billing discrepancies.
- Billing Management:
- Process billing transactions accurately and efficiently.
- Reconcile accounts and ensure timely billing cycles.
- Data Management & Reporting:
- Utilize Salesforce to manage customer accounts and update billing information.
- Prepare and maintain detailed billing reports and spreadsheets using Excel.
- Track and analyze billing data to identify trends and potential improvements.
- Collaboration & Process Improvement:
- Work closely with cross-functional teams to streamline billing processes.
- Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.
