Customer Service Specialist

4 days ago

Richmond, VA, United States Beacon Hill Full time

Customer Service Specialist (Call Center) - Richmond, VA | $15/hr

Our client is seeking a Customer Service Specialist to support a high-volume call center environment in Richmond, VA. This role is ideal for someone who enjoys helping others, solving problems, and providing clear, accurate information to customers.

What You'll Do
  • Answer inbound/outbound calls and respond to customer inquiries.
  • Resolve service or billing issues, including processing adjustments or refunds.
  • Document all customer interactions, inquiries, and resolutions.
  • Escalate unresolved concerns to appropriate departments.
  • Provide follow-up communication and share updates with customers as needed.
What You Need
  • Strong verbal and written communication skills.
  • Excellent attention to detail and the ability to multitask.
  • Comfort working independently and managing your time.
  • Ability to accurately document customer information.
  • Basic computer skills (Microsoft Office experience preferred).

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Beacon Hill offers a robust benefit package including medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon being hired, details will be provided related to our benefit offerings.

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