Logistics Manager

1 week ago

Plainfield, IL, United States Surf Search Full time

As the Logistics Manager, you will lead the end-to-end logistics and delivery operations for life science products, ensuring full compliance with regulatory, quality, and time-sensitive requirements. This role combines operational excellence with strategic customer partnership to drive performance, reliability, and a superior service experience. Please note, this position requires experience with life science products.

Requirements of the Logistics Manager:

  • Bachelors degree or equivalent, with at least five years of logistics experience; 3+ years in life science or healthcare transportation preferred.
  • Strong knowledge of GDP, cold chain logistics, and regulatory compliance requirements.
  • Proven leadership, team-building, and project management skills.
  • Excellent analytical, problem-solving, and communication abilities.
  • Customer-focused mindset with a commitment to service excellence and results.
  • Proficient in CRM systems, MS Office, and other project management tools.

Responsibilities of the Logistics Manager:

  • Lead, manage, and hold team members accountable for operational and performance goals.
  • Oversee end-to-end shipment coordination to ensure temperature control, security, and on-time delivery.
  • Manage logistics processes, including route planning, carrier selection, and load monitoring.
  • Ensure accurate and compliant documentation, including chain of custody and temperature logs.
  • Respond promptly to customer inquiries and service issues, ensuring timely and effective resolutions.
  • Maintain compliance with GDP, DOT, IATA, TSA, and other regulatory requirements.
  • Oversee quality control, investigate service failures, and implement corrective and preventive actions.
  • Maintain audit-ready records and support regulatory or customer inspections.
  • Monitor KPIs such as on-time delivery, excursion rates, and customer satisfaction to drive improvement.
  • Foster a culture of safety, compliance, and continuous process improvement.

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