Quality Assurance Manager
5 days ago
Lobel Financial Corporation is a motor vehicle finance company specializing in sub-prime and non-prime auto finance loans headquartered in Anaheim, California. We are seeking a highly motivated and experienced Quality Assurance Manager with strong analytic and organization skills to help oversee the company's compliance and risk management functions.
Position OverviewThe Quality Assurance Manager will join the Compliance Department and be part of our efforts to provide independent oversight and review of company loan origination, funding and servicing activities. The Quality Assurance Manager will be dedicated to identifying, assessing and mitigating operations and credit risk to the company. This position reports to the Chief Compliance Officer.
Essential Duties and Responsibilities- Review loan applications, funded transactions and loan accounts for operational accuracy and adherence to company policies
- Identify operational, procedural and process weaknesses; propose enhancements to improve work flow efficiency and compliance with industry standards
- Analyze and identify business and credit risk; propose changes to mitigate risk
- Document, track and report quality metrics, defects, and audit outcomes to management with recommended corrective action; grade operations staff based on findings and recommend training and coaching needs
- Prepare monthly reporting; provide feedback to business owners and leadership team
- Perform ad hoc special projects, compile data, prepare and analyze reports, conduct transactional reviews, and perform other related tasks as assigned by the Chief Compliance Officer
- 5+ years' experience working in auto finance as loan officer, funding manager, auditor, or quality assurance manager
- Bachelor's Degree (BA / BS) from a four-year college or university or equivalent relevant experience
- Familiarity with quality assurance methodologies, test case development and defect tracking tools; ability to identify trends and systemic issues
- Strong verbal and written communication skills; ability to communicate and partner with all operational and management levels of the organization while maintaining independence and objectivity; confidence to challenge status quo
- Computer skills including Microsoft Word, Excel and Power Point; proficiency with loan origination and servicing platforms
- Ability to analyze test findings and develop recommended remediation and changes
- Demonstrated ability to handle multiple projects, prioritize, and meet deadlines while maintaining a high degree of accuracy
- Self-motivated and able to work with minimal supervision
- Experience managing projects, developing helpful relationships, and coordinating with stakeholders
Lobel Financial is an Equal Opportunity employer.
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