Customer Service Specialist 2
2 days ago
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Customer Service Specialist 2 - Non-Permanent - 3 Openings - *00519-25Classification: Customer Service Specialist 2
Job Status: Full-Time / Non-Permanent
Number of Vacancies: Three (3)
Appointment Length: 12 months February 17, 2025 February 16, 2026
WDFW Program: Financial Services Program Licensing Division
Duty Station: Olympia, Washington Thurston County
Join our Licensing Division as a Customer Service Specialist 2 to provide critical support to our diverse stakeholders.
As a front-line representative of the Agency, youll play a key role in assisting customers with recreational and commercial license sales, answering inquiries, and processing essential documents.
Your work will directly support fishing, hunting, and wildlife viewing opportunities across Washington State.
What to Expect:
The Customer Service Specialist 2 will:
- Manage Quality Customer Profiles:
- Utilize the Washington Interactive Licensing Database (WILD) system to complete timely updates and maintenance of quality customer profiles.
- Complete data updates to customer profiles routinely using information obtained from customers and the WILD database.
- Track, complete, and add correspondence in customer profiles as required.
- Communicate customer profile targets to their supervisor and work towards reaching those targets.
- Respond to Public and Agency Correspondence:
- Provide information about recreational sales and miscellaneous items orders, rules, regulations, refunds, or other general questions regarding licensing activities.
- Process the Licensing Division's daily mail and respond to emails accurately and promptly.
- Assist supervisors with summarizing public feedback for system and communication improvements.
- Complete and Process Licensing Sales:
- Address customer inquiries related to recreational license sales using WDFW resources.
- Utilize licensing applications to complete sales and fulfill recreational documents.
- Ensure all items are printed correctly and orders are fulfilled accurately and timely.
- Assist with Call Center Support:
- Respond to general customer inquiries using WDFW resources.
- Handle customer calls courteously and guide customers to the appropriate programs when necessary.
WORKING CONDITIONS:
Work Setting: Office setting.
Schedule: Typically, Monday through Friday, 8:00 am to 5:00 pm, with possible varied hours.
Travel Requirements: May be required to attend trade shows or events.
QUALIFICATIONS:
Required Qualifications:
High School diploma or GED equivalent and six (6) months of customer service experience.
Preferred Qualifications:
Experience with the Washington Interactive Licensing Division (WILD) System and familiarity with WDFW policies.
Your application should include:
- A completed online application.
- A cover letter detailing your interest and relevant skills.
- At least three professional references.
Supplemental Information: Click the Benefits tab at the top of this announcement to learn more.
Union-WFSE: This position is covered by a collective bargaining agreement.
Veteran and Military Spouse Preference Notice: Veterans and qualifying spouses meeting minimum qualifications are eligible for preference.
Diversity, Equity, and Inclusion Employer: The Department of Fish and Wildlife is an equal opportunity employer.
Request an accommodation: Contact Jayme Chase for assistance in the application process.
Technical Difficulties: Call NEOGOV for issues with your application.
Other questions: Reach out to Ashley Lee for inquiries regarding this position.
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