Fulltime Customer Care Rep Hartford

2 weeks ago

Hartford, CT, United States Plimpton & Hills Corporation Full time
Fulltime Customer Care Rep Hartford at Plimpton & Hills Corporation

Position Purpose

Assist with all aspects of customer service in the showroom via phone and/or email.

Customer Care Representative

Reports To: Showroom Manager

Work Hours: Full Time

FLSA Status: Non-Exempt

Branch: Hartford, CT

Essential Functions
  • Promptly and professionally answer showroom directed calls
  • Communicate effectively by phone and/or email
  • Schedule appointments
  • Check status of orders
  • Stock Check
  • Release and/or schedule deliveries
  • Give accurate directions to any showroom
  • Ask questions and respond appropriately to determine the customers needs
  • Provide exceptional customer service on a daily basis
  • Encourage customers to use our Waterware website
  • Possess effective communication and people skills
  • Ability to perform mathematical functions for pricing and or taking payments (credit cards)
  • Transfer calls quickly and correctly to the right person
  • Participate in all product training and customer service training when available
  • Must work on Saturdays
  • Adhere to showroom dress code
Experience, Education & Skills
  • Two years customer service experience preferred
  • Ability to communicate clearly and effectively; verbally and written
  • High School diploma or GED required
Physical Requirements
  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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