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Customer Service Representative
3 weeks ago
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
As a Customer Service Representative at AlphaGraphics, your primary role will be to provide excellent service to all clients while managing front desk and phone communications. You will assist walk-in customers, answer calls, process orders, and coordinate with the production team to ensure jobs are completed accurately and on time. This role focuses on creating a positive experience for our clients through attentive service, clear communication, and reliable support.
Responsibilities- Greet and assist walk-in customers at the front desk
- Answer and direct incoming phone calls in a professional manner
- Maintain a professional appearance at all times
- Ensure all clients have a positive customer experience
- Assist customers with order details, product and service information, and job status updates
- Provide quotes and estimates, ensuring accuracy and timeliness
- Capture customer details using order intake forms or Job Analysis questions
- Review customer proofs, manage the proofing process, and notify customers when jobs are ready for pick-up or delivery
- Enter job tickets accurately into MIS/order management systems
- Resolve customer inquiries and complaints quickly and professionally
- Keep customers informed of their jobs progress through the production process
- Support the production team by clarifying customer needs and requirements
- Customer service or front desk experience preferred, but not required
- Knowledge of printing and prepress requirements a plus
- Familiarity with MIS systems and order entry processes preferred
- Professional communication skills, both written and verbal
- Strong organizational and time-management skills
- Ability to multitask and work in a fast-paced environment
- Positive attitude, reliability, and professional appearance
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