Senior Site Manager, MS Offsite

Position Profile

The Senior Site Manager supervises day-to-day operations and staff at Managed Services (MS) sites. Approximately 80% of time will be spent on management duties and no more than 20% on operating production equipment . Responsibilities include developing and implementing procedures, invoicing accounts, interacting with customers, and ensuring acceptable profit levels while meeting customer expectations. This role involves a high degree of customer interface and oversight of 13+ employees or $80K+ in monthly services revenue at a single site.

Key Responsibilities

• Demonstrate and foster a positive and helpful work culture.

• Build strong relationships and communicate effectively with co-workers and vendors.

• Represent the company professionally in accordance with Ricoh's Code of Ethics.

• Implement and manage Ricoh Service Excellence standards.

• Achieve shift profitability by managing material and supply usage effectively.

• Monitor labor percentages and maintain production and quality control standards.

• Ensure quality and deadline compliance through effective job scheduling.

• Serve as primary customer contact for MS and as needed for BDS/LDS.

• Provide workflow and machine operation training when necessary.

• Maintain audit and deadline compliance goals.

• Improve employee retention by meeting turnover and tenure targets.

• Hold team accountable for quality and efficiency of work.

• Implement performance and operational procedures for consistency.

• Ensure proper staffing by aligning employee skills with production demands.

• Resolve pricing, order, and invoicing issues in collaboration with sales.

• Motivate employees and recognize achievements promptly.

• Communicate job expectations and provide coaching, training, and evaluations.

• Complete site reports and required documentation.

• Perform other duties as assigned.

Qualifications

• Education: High school diploma or GED required.

• Experience:

• 3+ years in a related field.

• Experience delivering classroom or informal training sessions.

• Advanced machine operation and complex job handling experience.

• Skills:

• Goal-setting and prioritization skills.

• Proficient PC skills with standard business software.

• Ability to stay current with technology and industry trends.

Working Conditions & Physical Demands

• Office environment with normal lighting, ventilation, and noise levels.

• Requires interpreting and applying complex material and data.

• Physical effort may include standing, walking, bending, reaching, and lifting up to 50 lbs.

• Moderate dexterity for tasks involving calculators, keyboards, and hand tools.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.