Supervisor, Phlebotomy

6 days ago

Harrisburg, PA, United States UPMC Senior Communities Full time
Join Our Team at UPMC Community Osteopathic

UPMC Community Osteopathic is seeking a full-time Phlebotomy Supervisor to lead our clinical laboratory specimen procurement and client services team. This daylight-hour role, with occasional weekends, is ideal for candidates with experience in both inpatient and outpatient phlebotomy and prior leadership experience.

In this role, you will provide day-to-day leadership to the team, ensuring efficient operations and a high level of patient satisfaction. You will manage staff schedules, provide hands-on support by covering duties as needed, and assist in planning, developing, and monitoring quality assurance initiatives that promote patient safety and excellence in care.

At UPMC, you'll be part of a collaborative environment where your contributions directly impact patient outcomes and the community you serve. We offer a comprehensive benefits package designed to support your personal and professional growth. Make a meaningful difference in healthcare-apply today to grow your career with UPMC

Responsibilities:
  • Maintain staff schedules to ensure coverage and meet patient care needs.
  • Collect specimens via venipuncture, heel stick, fingerstick, and other methods as required, including off-site collections, following proper patient identification procedures.
  • Train, orient, and evaluate new employees and students; administer corrective actions as needed.
  • Develop, maintain, and update specimen procurement policies, procedures, and quality initiatives to improve processes and customer satisfaction.
  • Demonstrate dependability, independent judgment, and professional accountability while prioritizing department needs.
  • Promote patient safety and provide clear instructions to patients on specimen collection procedures.
  • Interact courteously and professionally with all laboratory customers and respond promptly to inquiries.
  • Accurately register patient demographics and laboratory orders into information systems, ensuring data completeness.
  • Communicate unusual or problematic incidents to technical staff, supervisors, and pathologists.
  • Adhere to all laboratory and hospital policies regarding procedures, quality control, safety, compliance, and personnel.
Qualifications:
  • High school diploma or equivalent.
  • Associate degree in laboratory sciences preferred.
  • Three years phlebotomy experience required.
  • Hospital phlebotomy experience preferred.
  • Medical terminology experience required.
  • Prior experience in roles emphasizing a customer service focus required.
  • Supervisory experience preferred.
  • Communication skills: Must possess good oral and written skills, must be able to communicate effectively with all age groups and populations of internal and external customers as well as co-workers both on the telephone and directly.
  • Computer/Typing skills: Knowledge of LIS computer information systems as related to specimen procurement processes and registration preferred.
  • Proficiency with Microsoft Office applications preferred.
  • Must become skilled in the use of LIS.
    Licensure, Certifications, and Clearances:
    Phlebotomy Technician (PBT(ASCP)) or MLT(ASCP) with significant phlebotomy experience or equivalent preferred.
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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