Service Quality and Safety Manager

Job Description

Job Summary

As a member of the Global Services team and a partner to the Regional Services Leaders/Teams, the Global Services Quality and Safety Manager is a strategic leader and the central authority for all Quality and Safety matters across the enterprise. This role ensures global alignment of standards, drives rapid escalation and resolution of critical issues, and champions a culture of operational excellence. Acting as the global integrator, the position partners with regional manufacturing and service organizations to implement robust governance, mitigate risks, and deliver world-class quality and safety performance. In addition, this leader is responsible for building and embedding a strong Quality and Safety methodology and culture across the organization, ensuring that best practices are standardized and embraced at every level. Through proactive monitoring, continuous improvement initiatives, and cross-functional collaboration, this role safeguards compliance, enhances customer trust, and strengthens Vertiv's reputation for reliability and safety worldwide

Responsibilities:

• Global Leadership & Governance: Define and enforce enterprise-wide Quality and Safety standards, ensuring alignment across all regions and compliance with international regulations.
• Strategic Escalation Management: Serve as the global authority for critical Quality and Safety issues, leading rapid escalation protocols and driving resolution strategies that protect customers and the business.
• Policy Development & Harmonization: Influence global policies and harmonize regional practices to create a unified framework for Quality and Safety excellence.
• Cross-Functional Influence: Partner with senior leaders in manufacturing, service operations, and EHS to embed Quality and Safety into operational strategies and decision-making processes.
• Performance & Risk Oversight: Establish global KPIs, monitor performance trends, and proactively identify risks to prevent incidents and ensure continuous compliance.
• Continuous Improvement Leadership: Champion enterprise-wide initiatives, including Kaizen events and structured problem-solving, to elevate product and service quality and reduce safety risks.
• Executive Reporting & Insights: Deliver actionable insights and strategic recommendations to senior leadership, shaping global priorities for Quality and Safety.

Requirements:

• Bachelor's degree in Engineering, Quality Management, Safety Management, or related discipline.
• Minimum 8-10 years in Quality and Safety roles within global manufacturing or service operations.
• Proven track record of managing multi-regional programs and driving enterprise-wide initiatives.
• Experience with ISO standards, EHS regulations, and global compliance frameworks.
• Deep understanding of quality systems, safety protocols, and risk management methodologies.
• Familiarity with Lean, Six Sigma, and continuous improvement tools.
• Knowledge of regulatory requirements across multiple geographies.
• Ability to influence global policy and harmonize regional practices.
• Strong stakeholder management and cross-functional leadership capabilities.
• Skilled in escalation management and crisis resolution at an enterprise level.
• Advanced data analysis skills for monitoring KPIs and identifying trends.
• Expertise in root cause analysis and structured problem-solving techniques.
• Exceptional written and verbal communication skills for executive reporting and global coordination.
• Ability to present complex information clearly to senior leadership and diverse teams.
• Certifications (Preferred), Six Sigma Black Belt or Green Belt. ISO Auditor Certification, CSP (Certified Safety Professional) or equivalent.
• Experience in a medium-to-large industrial or technology organization
• Advanced proficiency in Microsoft Word, PowerPoint, and Excel
• Analytical skills to understand the impact of recommendations on the organization.
• Exceptional communication skills and ability to build diverse relationships within a matrix organization.
• Ability to understand customer / client issues and creatively apply solutions to real-world issues
• Project Management Skills - Ability to organize and schedule people and tasks; Use goals to guide actions and create detailed action plans; manage multiple projects
• Ability to foster cross-team learning and team building skills
• Office work environment. Potential Travel, to include international travel up to 25%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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About the Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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