Network Voice Lead

1 week ago

Atlanta, GA, United States Diverse Lynx Full time
Title: Network Voice Lead
Location: Atlanta, GA
Type: Fulltime

Job Description
Must Have Technical/Functional Skills
  • Proficiency in Avaya communication Manager, Avaya Aura and Avaya Session Manager.
  • Strong understanding of SIP, VOIP, PBX Technologies.
  • Experience with network protocols (TCP/IP, UDP) and troubleshooting tools (Wireshark, Syslog)
  • Knowledge of QOS (Quality of service) and network security practices.
Roles & Responsibilities
  • Design, configure
  • IPAM management & strong in SIP, VOIP, PBX Technologies.
  • Proficiency in Avaya communication Manager
  • Manage and maintain the support contract with vendor
  • Plan and mitigate the vulnerabilities by periodic firmware upgrades and hotfix patches
  • Coordinate with vendor for part replacement and high priority issues
  • Provide design and solutioning on setting up the new environment
  • Analyze and perform bug scrub validation for the newly recommended codes
  • Triage, identify and fix the incidents related to Voice
  • Deep dive analysis of reoccurring major / critical incidents and provide root cause analysis
  • Coordinate with other support teams Network, Security, and application team for regular BAU operations
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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