Customer Relations Specialist

2 weeks ago

Columbia, MO, United States Compass Health Network Full time
Customer Relations Specialist

Department: FQHC-Specific Administration

Employment Type: Full Time

Location: Columbia - Portland Street, Mobile Dental Unit

Compensation: $17.89 / hour

Description

Be the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller.
Schedule: M-F, 7:45 am - 4:15 pm

Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities
  • Greet patients and provide excellent customer service at every visit
  • Manage appointment check-in/check-out, including verifying insurance and demographics
  • Collect co-pays and complete necessary paperwork
  • Answer phones, direct messages, and assist with scheduling
  • Keep the front office and waiting areas organized and welcoming
  • Enter data accurately into electronic health records (EHR)
  • Travel to nearby clinic locations as needed
  • Maintain strict patient confidentiality and follow HIPAA guidelines
Requirements, Skills, Knowledge and Expertise
  • High School/GED preferred
  • At least one year experience in customer service required
  • A valid driver's license and agency established minimum automobile coverage required
This Role Is a Great Match for Someone Who:
  • Possesses strong communication and organizational skills
  • Is comfortable in a high-traffic, patient-facing role
  • Is detail-oriented with basic computer and data entry skills
  • Willing to travel locally between clinic sites if needed

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