Director of Operations
7 days ago
Director of Operations
Location: Cary, NC (Headquarters)
About the Role
We are seeking an experienced and strategic Director of Operations to lead and scale our operations across multiple business units, including retail, e-commerce, purchasing, and maintenance. This executive will play a pivotal role in shaping the company's growth, ensuring operational excellence, and fostering a culture of accountability, teamwork, and customer service.
Key Responsibilities
- Lead and mentor department heads across Multiple departments.
- Foster a high-performance culture emphasizing accountability, teamwork, and professional development.
- Ensure strong leadership at every level of the organization.
- Oversee hiring, onboarding, training, coaching, performance evaluations, and when necessary, terminations across departments.
- Partner with the CFO on HR policy, compliance, and employee relations.
- Champion employee engagement, retention strategies, and workforce development initiatives.
- Drive operational efficiencies, process improvements, and cost management across all business units.
- Translate organizational goals into actionable plans with measurable KPIs.
- Align operations with long-term growth and profitability objectives.
- Ensure consistent delivery of a best-in-class customer experience.
- Standardize processes across locations to maintain brand and service quality.
- Oversee systems for monitoring quality, service, and customer feedback.
- Partner with CFO and Marketing to ensure operations align with company vision.
- Work with Finance on budget management, forecasting, and resource planning.
- Support marketing and product development efforts by ensuring operational readiness.
- Identify and implement opportunities to expand business units and optimize logistics.
- Leverage data and industry trends to improve profitability and scalability.
- Contribute as a thought partner to the CFO on growth strategy and innovation.
- Bachelor's degree in Business Administration, Operations, HR Management, or related field.
- Progressive leadership experience in multi-unit retail, food service, hospitality, or manufacturing operations.
- Demonstrated success in managing teams of 50+ employees across multiple sites.
- Strong background in P&L management, budgeting, and financial accountability.
- Proven ability to hire, train, evaluate, and, when needed, make termination decisions while ensuring compliance with employment laws.
- Knowledge of HR best practices, employee relations, and labor compliance.
- Skilled in building and leading a high-performing, multi-generational workforce.
- Expertise in process improvement, systems implementation, and operational scaling.
- Strong project management skills; ability to execute complex initiatives on time and within budget.
- Knowledge of supply chain, procurement, and logistics management.
- Data-driven decision-making with experience setting KPIs and performance metrics.
- Ability to translate vision into execution and balance short-term operations with long-term strategy.
- Strong executive presence with excellent verbal and written communication skills.
- Proven ability to partner effectively with C-suite leadership and cross-functional teams.
- Comfortable representing the company externally with clients, vendors, and partners.
- Entrepreneurial mindset with a hands-on, problem-solving approach.
- High integrity, professionalism, and adaptability.
- Passion for building teams and creating memorable customer experiences.
- Annual Bonus
- Life & AD&D Insurance, Short-Term Disability, Dental, and Vision fully provided.
- Health insurance access with company-paid membership fee; employees select and fund their preferred plan.
We are an award-winning, high-growth company with a production facility and multiple retail stores. Our headquarters are based in Cary, NC, with four retail locations across the Raleigh-Durham Triangle, a manufacturing facility in Morrisville, NC, and a catering department delivering service through portable carts and transport vans.
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