Sr Systems Analyst

2 weeks ago

Myrtle Point, OR, United States Samsara Full time

Employer Industry: Internet of Things (IoT) and SaaS Solutions

Why consider this job opportunity
  • Salary up to $150,750
  • Opportunity for career advancement and growth within the organization
  • Flexible work environment with options for remote work
  • Collaborative and supportive team culture that values diverse perspectives
  • Chance to impact critical industries and improve customer outcomes through technology
  • Comprehensive benefits package including health benefits and employee-led remote work options
What to Expect (Job Responsibilities)
  • Own and evolve the Customer Success technology ecosystem, focusing on Gainsight and collaborating across various platforms
  • Design business rules that analyze customer data to drive proactive engagement from the customer success team
  • Manage integration builds and ensure smooth deployment of new technologies or processes
  • Partner with cross?functional teams to gather requirements and maintain reliable data flows
  • Champion data quality and governance, ensuring accurate reporting and continuous improvement of processes
What is Required (Qualifications)
  • 4+ years of experience administering Gainsight or equivalent Customer Success platforms
  • Proven experience supporting Customer Success or Post?Sales operations in a SaaS environment
  • Strong analytical skills to guide stakeholders toward scalable solutions
  • Experience working in Agile environments, utilizing tools like JIRA for workload management
  • Excellent communication skills, with the ability to explain complex concepts to non?technical stakeholders
How to Stand Out (Preferred Qualifications)
  • Experience with Certinia (FinancialForce) administration or similar systems
  • Familiarity with post?sales tools such as Gong or Matik
  • Strong documentation skills using Confluence or similar tools
  • Ability to balance short?term execution with long?term system scalability
  • Passion for process improvement and building systems that enhance customer outcomes

We prioritize candidate privacy and champion equal?opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top?tier employer.

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