Customer Support Representative-II

2 weeks ago


San Francisco, CA, United States LeadStack Inc. Full time
Title: Customer Support Representative-II
Max Pay Rate: $21.00/hr W2
Duration: 07/21/2025 - 09/30/2025
Location: 100% Remote


You're excited about this opportunity because you will...
  • Proactively reach out to dashers to set clear delivery expectations and instructions
  • Address ad-hoc dasher issues with empathy and urgency
  • Spearhead & execute workflows that ensure we meet exceptional SLAs
  • Identify trends & communicate findings to the broader teams to improve our processes
  • Develop a deep expertise in our product, processes, systems, tools
  • Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
We're excited about you because...
  • You have a Bachelor's degree or equivalent amount of work experience
  • You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
  • You are a highly-motivated individual that can work independently
  • You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
  • You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
  • You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone
  • You are above average in technological fluency - and are especially comfortable with Google Sheets
Bonus points for...
  • Familiarity with G-Suite, Slack, Atlassian, Salesforce
  • Previous experience in grocery & convenience
  • Conversational proficiency in Spanish


Best Regards,
Mohammed Yousuf

Sr. Recruiter
C.
415-787-8681
E Mohammed.Yousuf@leadstackinc.com A.
611 Gateway Blvd, Ste 120
South San Francisco, CA 94080
W.
www.leadstackinc.com

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