Senior Manager, Pharmacy B2B Product Strategy

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Job Purpose and Summary:

If you are passionate about making a difference in the work you do and solving complex problems while contributing to helping patients on their path to better health, consider growing your career as a Senior Manager on the Product Development Team within Pharmacy Health Services

As a senior manager, you will lead a motivated team and collaborate with cross-enterprise leaders and stakeholders in a fast paced, matrixed environment, to deliver Retail Pharmacy and CVS Health Enterprise results. You will build the strategic multi-year roadmap, focused on delivering integrated enterprise value, transforming the role of pharmacy, and innovating engagement and care delivery solutions to create meaningful and personalized experiences for patients.

In this role, you will work across the enterprise to achieve key performance results, including improved health outcomes, reduced medical costs, and improved patients' engagement and experience, through the development, design, testing, and scaling of a suite of Retail Pharmacy health services that leverage the local trusted relationships of our pharmacy teams and the enterprise care delivery assets across CVS Health.

Primary Job Duties & Responsibilities:

Strategic Planning

• Partner with enterprise teams to identify and prioritize high-value opportunities, align on performance targets, and deliver integrated value across multiple business units.

• Build and lead execution of a comprehensive multi-year roadmap that achieves value targets and delivers on portfolio learning objectives.

• Govern the intake, evaluation, and prioritization of new concepts for retail pharmacy from enterprise partners.

• Collaborate with cross-functional working teams, including technology, operations, analytics, experience, legal, payer relations, finance, and clinical to refine and prioritize key initiatives and develop action plans.

• Drive efficient planning and ensure outcomes by implementing a strong project management discipline for action plans across your team and cross-functional partners.

• Leverage data and analytic insights to inform strategic decisions, monitor progress to targets, produce actionable insights and recommendations, and manage portfolio performance.

• Navigate ambiguity and change to achieve goals despite potential obstacles.

• Influence cross-functional stakeholders at all levels - up to and including cross-functional SVPs. Excellent written and oral communication skills-strong presentation skills required.

Product Development

• Foster innovation and gain diverse perspectives to identify creative solutions to deliver results.

• Champion quality through continuous collaboration with legal, regulatory, privacy, compliance, and clinical teams through the development life cycle.

• Lead end-to-end design and testing of prioritized initiatives and new product concepts.

• Align across functional teams and subject matter experts to budget and resource work. Manage to appropriate timelines and accountabilities, empowering teams to drive action steps to completion.

• Oversee test and pilot operations, including training, technology set-up, reporting, performance management, and insights.

• Leverage data, insights, and analytics to inform iterative and agile design improvements and make stage gate recommendations to cross-enterprise leaders.

• Set the business vision and oversee the design and deployment of technology enhancements.

• Facilitate and lead meetings, working sessions, status updates, collaborative forums, and communications to drive accountability; support the team in identifying and mitigating risks to achieve timelines.

Stakeholder Influence and Change Management

• Leverage data, insights, and analytics to influence stakeholders and makes impactful, audience-tailored recommendations as appropriate.

• Demonstrate a deep understanding of the integrated business and enterprise assets to influence all levels and build consensus.

• Demonstrate growth mindset and approach challenges and barriers with curiosity, creativity, and focus on what actions can be taken to drive progress. Provide both constructive and appreciative feedback on ideas and key initiative.

• Establish and enforce policies and procedures that promote ethical behavior, compliance, and best practices.

• Facilitate collaboration between different departments to promote a cohesive and integrated approach to achieving organizational goals.

• Measure key performance indicator results on an ongoing basis and provides recurring readout to senior leadership in partnership with cross functional business leads.

• Develop and manage a standardized set of views that are used to internally monitor macro-level trends and key drivers of each.

Culture Talent Development

• Provide guidance, direction, and support to teams and departments to ensure smooth operations and optimal performance.

• Responsible for leadership development, succession planning, and driving engagement programs for the teams you oversee. Ensure development and mentorship of next generation of leadership talent.

• Create a culture centered on inclusion and well-being. Caring for our colleagues is a top priority, which translates to caring for our customers.

• Promote a high-performance culture by clearly setting goals and expectations.

• Act as a trusted coach and mentor for team to develop and support individual development plans for high potential talent.

• Leverage existing enterprise tools, such as talent profiles and enterprise development programs, to advance talent.

Required Qualifications

• 8+ years' experience of developing, implementing, and executing healthcare programs.

• 8+ years of demonstrated successful leadership experience in a highly complex environment. Relevant sectors include retail, healthcare, and pharmaceuticals.

• Proven track record of influencing others with and without authority.

• Experience building high-performing, successful teams and developing talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.

• Experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple 'customers' of the business.

• Experience understanding and breaking down highly complex situations to deliver impactful solutions.

• Experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.

• Excellent verbal and written communication skills, very strong interpersonal and presentation skills.

• Ability, and willingness, to travel occasionally,