KS947 - Full-Time House Manager - Upper East Side, NYC

2 days ago


New York, NY, United States British American Household Staffing Full time
Overview

A private family on the Upper East Side is seeking a full-time house manager to join their team. The successful candidate will be comfortable managing a 20,000 sq. ft. apartment. The schedule requires the candidate to be flexible, able to work long hours, including weekends and holidays, as needed, and to travel to a second property occasionally. The family would prefer someone already local to NYC area.

Responsibilities
  • Maintain a guest-ready, spotless home at all times
  • Prior high-end home management experience
  • Oversee vendors
  • Create and maintain policies and procedures for deliveries, staff schedules, projects, vehicle maintenance, and inventory and supplies
  • Supervise household deliveries: staging, packing/unpacking, and tracking
  • Oversee, train, and manage the housekeeping team
  • Maintain stock levels of household supplies, pantry items, and everyday provisions
  • Coordinate all maintenance projects and ongoing property upkeep
  • Lead event preparations, guest arrivals, and formal service planning
  • Work with the facilities manager and a 24/7 on-site security team to provide on-call support for household needs, including systems (HVAC, lighting, IT, etc.)
  • Assist in recruiting, interviewing, hiring, and onboarding housekeeping staff
  • Schedule and monitor staff shifts, rotations, and attendance
  • Maintain and manage separate calendars for the house, staff, and management
  • Work alongside the Lead Housekeeper to manage wardrobe care, packing/unpacking, seasonal transitions, and preservation of specialty garments
  • Conduct daily walkthroughs to assess cleanliness and inspect for structural issues or damage
  • Oversee formal service, including place settings and event-specific arrangements.
  • Support the Chef with kitchen logistics and organization as needed
  • Plan and coordinate holiday celebrations, private events, floral designs, and formal service standards
  • This position will work closely with the personal assistant and family chef
Requirements
  • Legal to work in the US
  • Verifiable references
  • Minimum of five years of high-end home experience
  • Longevity in your previous positions of at least five years is required to be considered
  • Must be based in or near New York City
  • Technologically proficient; comfortable using household and scheduling systems
  • Strong communication skills—both written and verbal
  • Service/hospitality oriented
  • Knowledge of formal dining protocols
  • Wine knowledge is a plus
  • Proactive, organized, and self-motivated
  • Versed in HR functions such as staff hires, onboarding, and scheduling
Salary and Benefits

The family is offering a competitive salary. Benefits to include:

  • Full employee-only health coverage after 60 days
  • 20 days of vacation (After sixth month/and accrued)
  • 5 sick days
  • 8 paid off holidays (If scheduled to work, either holiday pay or additional time off provided)


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