IT Field Services Technician

About Suffolk

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. 

Suffolk – America’s Contractor – is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. 

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially. 

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here. 

Role Summary

The IT Field Services Technician provides in-person and remote support for Suffolk's core IT infrastructure and end-user technologies across the Florida East Coast, based in the Miami office with regular travel to offices and jobsites in Miami, Ft. Lauderdale and West Palm Beach. This role is responsible for resolving Tier 1 and Tier 2 technical issues, supporting jobsite mobilizations, and ensuring the readiness and reliability of IT equipment at both regional offices and active construction sites. The Technician plays a critical role in onboarding, equipment setup, and maintaining high levels of service and responsiveness, particularly for VIP users and job-critical systems. 

• Troubleshoot and resolve Tier 1 and Tier 2 technical issues, escalating more complex problems to Field Services Engineers. 

• Provide onsite support for desktop computing, network access, wireless, mobile devices and A/V systems at both regional offices and construction jobsites. 

• Respond to service requests related to jobsite mobilization, including setup of Internet, firewalls/switches, wireless access points, copiers and other infrastructure. 

• Support VIP and executive users, ensuring timely and professional service for high-priority requests. 

• Assist in onboarding and offboarding tasks including workstation configuration, hardware delivery/setup, and decommissioning. 

• Document issue resolution steps and contribute to SOP development and maintenance. 

• Ensure all hardware and software assets are tracked in ServiceNow and inventory systems are up to date. 

• Collaborate with team members to complete project-related support tasks within defined scope. 

• Travel regularly to job sites as needed, maintaining strong field presence and communication. 

• Associate’s degree in Information Technology, or equivalent experience. 

• 2–3 years of hands-on technical support experience. 

• Familiarity with Microsoft environments (including Windows 11, Active Directory, and Office 365), networking, and basic troubleshooting principles 

• Strong communication and problem-solving skills 

• Self-starter with the ability to prioritize work, thriving both independently and collaboratively in a fast-paced, dynamic atmosphere 

• Outstanding time management skills 

• Must be comfortable with regional travel 

• Fluency in English required; Spanish preferred 

• Must have reliable transportation 

• Ability to lift 50 pounds 

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.