Client Care Coordinator

2 weeks ago

White Plains, NY, United States The Animal Cardiology Center Full time
Who We Are:

The Animal Cardiology Center (TACC) is a brand new, purpose-built standalone Cardiology focused specialty provider opening in Westchester. Under the leadership of board-certified veterinary cardiologist Dr. Justin Carlson, our specialty team is at the forefront of cardiac care, combining cutting-edge diagnostics with compassionate, personalized treatment. At TACC, we're not just redefining what's possible in veterinary cardiology, we're setting the standard. This is our second TACC location, and we're building it with the same focus that made our first a destination for exceptional patient outcomes, supportive and transparent team culture, and forward-thinking medicine. Join us in delivering world-class cardiac care with heart.

We're looking for an experience Client Care Coordinator to support our brand new practice.

The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community.

We are passionate about animals, their welfare, and about people and their welfare. Our culture is focused on kindness and respect and a healthy work/life balance to maximize your potential and professional growth.

This is a wonderful opportunity to refine your skills and expand your bodies of knowledge in a prestigious, boutique environment.

What Makes This Role Unique

This is a launch position as we open our 2nd TACC location You will spend your first few weeks training, building rapport, and establishing a team workflow before opening a brand new specialty-only practice. This is a once-in-a-career chance to lead a founding team and you'll gain unique experience as we expand our state-of-the-art care in a new city. Our target start date for this role is January 15th, 2025.

What We Offer:
  • The range for this role is $20-$24/hr
  • Comprehensive medical, dental and vision coverage
  • FSA/HSA
  • Generous paid time off, up to 120 hours of PTO per year
  • 401(k) with a company match
  • Paid Parental Leave
  • Scrub Allowance
  • Elective benefits through MetLife
  • Employee pet discounts
  • Discounted pet insurance
What You'll Do:
  • Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
  • Communicate and collaborate with colleagues regarding patient care and client questions
  • Document communications and conversations
  • Manage the appointment schedule
  • Receive payments for services rendered and oversee daily financial reconciliation
  • Perform intake and discharge duties
  • Perform general administrative duties
  • Answer multiple phone lines
  • Maintain common areas
What We Require:
  • 2+ years of experience in a customer service or client facing role (Veterinary Preferred)
  • Excellent written and verbal communication skills
  • Comfort working around all types of dogs and cats
  • Exceptional organizational skills with a keen eye for detail
  • Adaptability and focus in a busy environment
  • A passion for animals


Come As You are

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.

NYS Pay Range

$20-$24 USD

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