Coworker Resource Specialist

2 weeks ago

Fort Wayne, IN, United States Parkview North Hospital Full time

Summary

The Co-worker Resource Specialist serves as both a co-worker advocate and strategic HR partner within Parkview’s Co-worker Experience team. Combines expertise in HR consulting and case management to support co-workers experiencing crisis or hardship while strengthening overall workforce well-being, engagement, and retention.

Provides confidential, trauma-informed support through assessments, education, resource coordination, and follow-up to resolution. Equally important, consults with leaders and HR partners to enhance awareness, capability, and responsiveness around crisis management, mental well-being, and co-worker support.

In addition to direct support, designs and facilitates development opportunities that build resilience, empathy, and problem-solving skills among both leaders and co-workers, including training, workshops, and coaching sessions.

Plays a key role in reporting and trend analysis, capturing de-identified case data and insights to identify systemic challenges, influence policy or process improvements, and inform strategic planning. Ensures that co-workers receive timely, comprehensive assistance through a data-driven and educational approach.

Qualifications

  • Must have a Bachelor’s degree in Human Resources, Social Work, Counseling, Psychology, or a related field. Master’s degree preferred, particularly in Social Work (MSW), Counseling, Human Resources, or Organizational Development.

  • PHR, SHRM-CP, or related HR credential strongly preferred. Certification in case management, social work, or employee assistance preferred (e.g., LSW, CCM, CEAP).

  • Must have a minimum of 5 years of progressive experience in HR, social work, case management, or employee assistance.

  • Experience in healthcare, employee relations, or large, complex organizations strongly preferred, including familiarity with multi-site operations, diverse workforce needs, and cross-functional collaboration.

  • Experience consulting with leaders and partnering with HR to address co-worker well-being, crisis response, and retention concerns required.

  • Experience in facilitating training and education for leaders and co-workers preferred.

  • Strong understanding of HR consultation, including leader coaching, early intervention, and workplace well-being strategies.

  • Demonstrated expertise in crisis intervention, trauma-informed care, and resource coordination.

  • Ability to analyze case data and report trends to support continuous improvement and organizational planning.

  • Skilled in facilitation and instructional design, able to deliver engaging training and workshops to diverse audiences.

  • Excellent communication and interpersonal skills, with the ability to build trust and maintain confidentiality in sensitive situations.

  • Demonstrated ability to work collaboratively across departments, balancing co-worker advocacy with organizational priorities.

  • Strong working knowledge of community and social service systems, including financial, housing, and mental health resources.

  • Proficiency in Microsoft Office, and experience with documentation or case management systems.

  • Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.

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