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Customer service Specialist

2 weeks ago


Grants Pass, OR, United States Global Channel Management Full time

About the job Customer service Specialist

Customer service needs 2+ years experience

Customer service requires:

  • Type min of 35 wpm 10 key by touch
  • Able to communicate via email or chat in professional manner Able to multi task.
Customer service duties:
  • Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Develop a strong knowledge of our product portfolio and procedures
  • Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
  • Effectively communicate additional promotions and services we offer.
  • Process customer orders in a courteous, efficient, timely manner with minimal errors.
  • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution