IT Client Support Specialist

2 days ago

Atlanta, GA, United States Georgia Tech Full time
About Us

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

Location

Shared Services Center (SSC) - 1005 George J Lyons Pkwy Sandersville, GA 31082

Job Summary

This position is a paraprofessional (working) level position that provides information technology client support services of varying complexity to higher education system employees. This position assists users in successfully utilizing their hardware and software workstations including troubleshooting operating systems, desktop applications, web applications, network connectivity, and hardware and software upgrades and installations.

Responsibilities

  1. Participates in the provision of quality system support services for University System of Georgia end users.
  2. Supports users in successfully utilizing their hardware and software workstations including troubleshooting operating systems, desktop applications, web applications, network connectivity, and hardware and software upgrades and installations.
  3. Responds to requests for support; analyzes issues, resolves problems, documents cases, and escalates issues as necessary.
  4. Provides A/V setup, operation and breakdown during Board meetings, events, and conferences; provides onsite A/V support.
  5. Participates in the development of instructional guides and provides training regarding telephones, A/V equipment, computer equipment and software, and network connectivity to end users.
  6. Researches new and emerging technology; develops quotes for new equipment; recommends new equipment for purchasing; orders new equipment.
  7. Participates in the management of A/V vendor relationships.
  8. Participates in managing the inventory of IT assets; participates in recording of new equipment and equipment surpluses, manages equipment rental database.
  9. Performs related duties as assigned.
Required Qualifications

  • Bachelor's degree required.
  • Over three years of related experience required.
Knowledge, Skills, & Abilities
  1. Knowledge of Board and department policies and procedures.
  2. Knowledge of IT security standards and techniques.
  3. Knowledge of specialized A/V equipment.
  4. Knowledge of specialized information technology, computers and job-related software programs.
  5. Skill in analyzing information technology systems.
  6. Skill in solving problems and implementing solutions.
  7. Skill in oral and written communication.
  8. Skill in interpersonal relations.
  9. Ability to work independently.


USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Conditions of Employment

Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Other Information
  • The work consists of related technical and client support duties. Frequent system upgrades and changes contribute to the complexity of the position.
  • The purpose of this position is to provide information technology client support services to higher education system employees. Success in this position helps ensure effective and efficient support is provided to system staff.


Background Check

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.

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