Bojangles General Manager

2 weeks ago

Wilmington, NC, United States Bojangles' Full time
Start your "Bo-Journey" today

"It's Bo Time" isn't a phrase, it's a lifestyle. We commit ourselves to being better for each other and our guests. You see this in our hospitality, our inclusiveness, and the promise to deliver great service.

Benefits of Being a General Manager at Bojangles:

  • We offer FLEXIBLE hours - Morning, Evening, Weekends
  • WEEKLY PAY and Monthly Bonus Program
  • Free Unlimited Telemedicine and Virtual Mental Health Programs
  • Low-Cost Health Insurance, Dental and Vision benefit plans - including Orthodontics (HSA & PPO plans available)
  • Paid Vacation Time
  • Free Meals
  • Leadership and Career Development Opportunities
Job Summary

General Managers lead their teams in providing our guests with the most exceptional experience in Southern Hospitality. General Managers develop and lead a team that drives traffic, sales, and profitability in our restaurants, by maintaining a customer-centric culture. They do this by ensuring an outstanding guest and employee experience.

Essential duties for a General Managers may include, but are not limited to the following:

People:
  • Actively seek growth opportunities or assignments for development.
  • Communicates effectively and timely with all guests (internal and external)
  • Takes an active role with all new team members.
  • Subject matter expert and adherence to all systems and processes
  • Effectively demonstrates our Cultural Principles in every interaction.
Performance:
  • Subject matter expert and adherence to all systems and processes to include BoFood and BoLabor
  • Upholds standards and takes corrective action when standards are not being met.
  • Empowers team members to maintain WOW guest service with every interaction.
  • Reduce R&M through proper manager walks, process execution, and timely escalation of opportunity were applicable.
  • Engages and fosters external community relationships to include recruitment and sales growth, e.g, digital platforms and catering.
Profit:
  • Ability to increase same store growth through sales and guest counts.
  • Understands the Restaurants P&L results.
  • Understands how quality, service, and cleanliness impact sales.
  • Actively participates in inventory management.
  • Demonstrates and upholds all safety and security standards.
  • Engages in all LTO throughout LTO life cycle; including training and POP by deadlines.
Qualifications:
  • A minimum of 3 years' management experience.
  • 18 years or older
  • Able to read, write and speak English.
  • Must possess a valid driver's license, and access to reliable transportation.
  • Available to work any shift, 7 days a week, with a required 50-hour work week.
  • Prior supervisory experience with a coaching mindset.
  • Previous onboarding experience with employees at all levels.
  • Prior Microsoft Office Experience
  • Prior cash handling and bank deposit experience
  • Ability to multi-task and lead teams in a fast-paced environment.
  • Ability to bend, stand, kneel frequently lifting 25+lbs.
Benefits:
  • 401(k) w/matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance
People with a criminal record are encouraged to apply. Bojangles Restaurants Inc. is a Fair Chance, Equal Employment Opportunity, Affirmative Action employer.

Comienza tu "Bo-Journey" hoy

"It's Bo Time" no es simplemente una frase, es también un estilo de vida Nosotros estamos comprometidos en hacer lo mejor para cada uno de nosotros, y también en hacer lo mejor para nuestros clientes. Eso es parte de nuestra cultura de hospitalidad, de nuestras políticas de inclusión y de nuestro deseo de ofrecer la mejor experiencia posible a nuestros clientes.

Beneficios de ser Gerente General en Bojangles:
  • Ofrecemos horarios FLEXIBLES que se adaptan a su horario: mañana, tarde, fines de semana
  • PAGO SEMANAL y Programa de Bonificación Mensual
  • Programas gratuitos e ilimitados de telemedicina y salud mental virtual
  • Seguro de salud de bajo costo, planes de beneficios dentales y de la vista, incluida la ortodoncia (planes HSA y PPO disponibles)
  • Tiempo de vacaciones pagadas
  • Comidas Gratis
  • Oportunidades de Liderazgo y Desarrollo Profesional
Resumen del trabajo

Los gerentes generales lideran a sus equipos para brindar a nuestros huéspedes la experiencia más excepcional en la hospitalidad del sur. Los Gerentes Generales desarrollan y lideran un equipo que impulsa el tráfico, las ventas y la rentabilidad en nuestros restaurantes, manteniendo una cultura centrada en el cliente. Lo hacen garantizando una experiencia excepcional para los huéspedes y empleados.

Los deberes esenciales de un Gerente General pueden incluir, entre otros, los siguientes:

Gente:
  • Buscar activamente oportunidades de crecimiento o tareas para el desarrollo.
  • Se comunica de manera efectiva y oportuna con todos los huéspedes (internos y externos)
  • Toma un papel activo con todos los nuevos miembros del equipo.
  • Experto en la materia y adherencia a todos los sistemas y procesos
  • Demuestra efectivamente nuestros Principios Culturales en cada interacción.
Rendimiento:
  • Experto en la materia y cumplimiento de todos los sistemas y procesos para incluir BoFood y BoLabor
  • Mantiene los estándares y toma medidas correctivas cuando no se cumplen los estándares.
  • Permite a los miembros del equipo mantener el servicio al cliente WOW con cada interacción.
  • Reducir la R&M a través de los recorridos adecuados de los gerentes, la ejecución de procesos y la escalada oportuna de oportunidades.
  • Involucra y fomenta las relaciones con la comunidad externa para incluir el reclutamiento y el crecimiento de las ventas, por ejemplo, plataformas digitales y catering.
Beneficio:
  • Capacidad para aumentar el crecimiento de la misma tienda a través de las ventas y el número de clientes.
  • Entiende los resultados de P&L de los restaurantes.
  • Comprende cómo la calidad, el servicio y la limpieza impactan las ventas.
  • Participa activamente en la gestión de inventarios.
  • Demuestra y mantiene todos los estándares de seguridad y protección.
  • Participa en todo el LTO a lo largo del ciclo de vida de LTO; incluyendo formación y POP por plazos.
Calificaciones:
  • Un mínimo de 3 años de experiencia en gestión.
  • 18 años o más
  • Capaz de leer, escribir y hablar inglés.
  • Debe poseer una licencia de conducir válida y acceso a un transporte confiable.
  • Disponible para trabajar en cualquier turno, 7 días a la semana, con una semana laboral requerida de 50 horas.
  • Experiencia previa en supervisión con mentalidad de coaching.
  • Experiencia previa en onboarding con empleados de todos los niveles.
  • Experiencia previa en Microsoft Office
  • Experiencia previa en manejo de efectivo y depósitos bancarios
  • Capacidad para realizar múltiples tareas y liderar equipos en un entorno de ritmo rápido.
  • Capacidad para agacharse, pararse, arrodillarse con frecuencia levantando 25 + libras.
Beneficios:
  • 401(k) con correspondencia
  • Seguro dental
  • Descuentos para empleados
  • Seguro de enfermedad
  • Tiempo libre remunerado
  • Formación remunerada
  • Seguro de visión


Se anima a las personas con antecedentes penales a presentar su solicitud. Bojangles Restaurants Inc. es un empleador de Oportunidad Justa, Igualdad de Oportunidades de Empleo, Acción Afirmativa.

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