Cocktail Server
2 days ago
Job Type
Full-time, Part-time
Description
Boxi Park
Designed with the community in mind and constructed entirely out of repurposed shipping containers, Boxi Park is the Central Florida hub for food, fun, friendship, and relaxation.
Our outdoor counter-serve restaurants, designed specifically for Boxi Park, feature cuisine created by world-class chefs with Michelin-rated restaurant experience. Concepts include;
- Canonita Street Taqueria
- Claw and Order
- Fowl Play
- The Grill Next Door
Operating Hours - Thu-Fri 5-11PM | Sat 11AM-11PM | Sun 12-9PM
POSITION SUMMARY
The Cocktail Server is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
- Deliver genuine hospitality to and establish emotional connections with our guests
- Contribute to the overall teamwork and success of the restaurant
- Communicate effectively with guests and team members
- Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience
- Execute beverage tray service Answer guest questions regarding food and beverage offerings
- Adhere to all alcohol awareness procedures
- Handle guest complaints professionally and alert a manager immediately
- Process payments and handle cash professionally and accurately
- Communicate with managers and hosts regarding table availability and key table updates
- Follow up with guests about their meal and dining experience to ensure great guest satisfaction
- Maintain high level of cleanliness and sanitation
- Demonstrate professional and gracious demeanor at all times
- Perform all opening, running, and closing duties accurately
- Perform any job function requested by the management team
Competency Statement(s)
- Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
- Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks
- Communication - Listens to others and communicates in an effective manner
- Confidence - A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf
- Customer Focus - Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
- Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
- Problem Solving - Resolves difficult or complicated challenges
- Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables
Benefits:
401(k), Dental insurance, Employee discount, Health insurance, Health savings account, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance
Requirements
SKILLS & ABILITIES
Education: High School; able to communicate (speak, read, and write) in English
Experience: Previous hospitality experience is preferred
Computer Skills: Experience using a Point of Sale (POS) system
Certificates & Licenses: N/A
Other Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time
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