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Licensed Paramedic- Patient Care Coordinator
3 weeks ago
Pafford Medical Services is now accepting applications for a dedicated and experienced Licensed Paramedic to join our Patient Care Team. As a Paramedic, you will play a vital role in providing medical assistance to patients in need. You will receive communications from EMS providers in the field and utilize your knowledge to assess patients, provide guidance, and coordinate appropriate medical care.
In this hybrid clinical/telehealth setting located in Hope, Arkansas, you will ensure accurate and efficient triage, evaluate symptoms, and provide appropriate advice and recommendations to patients in urgent situations. Your ability to communicate effectively, remain calm under pressure, and make critical decisions will be essential in delivering high-quality patient care.
Duties and responsibilities
- Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients.
- Receive voice and video communications from paramedics, emergency medical technicians, and providers to coordinate care for out-of-hospital patients.
- Communicate with pre-hospital providers to ensure compliance with patient refusals.
- Provide patient follow-up after ambulance transport or on-scene treatments.
- Coordinate care with physicians, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities, and other community agencies.
- Communicate with patients and patient families during and following EMS response.
- Follow pre-determined treatment protocols and guidelines in a multi-state response area.
- Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines to better serve our local communities.
- Provide patient care in an urgent care/clinical environment.
- Administer medications and assist providers with patient procedures.
- Accurately complete patient documentation on eClinicalWorks.
- 12-hour shifts to include weekends, holidays, and special occasions. Our department is open 24 hours a day.
Qualifications:
- A strong desire to provide exceptional medical care and customer service to the patients we are entrusted to care for.
- Enthusiastic team member who possesses the ability to adapt to changes in workflow.
- Excellent communication and interpersonal skills to provide clear communication.
- Ability to work in a team environment with all levels of health care professionals.
- The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations.
- A strong understanding or the ability to learn EMS protocols, rules, and regulations for all Pafford service areas.
- Understanding of different areas of health care and the ability to coordinate care for our patient's needs.
- A strong understanding of risk management initiatives.
- Ability to perform the essential job functions safely and successfully.
- Ability to maintain regular, punctual attendance.
- The employee may occasionally be required to lift products or assist patients with decreased mobility.
- Must possess visual acuity to prepare and analyze data and figures accurately.
- Work may require sitting, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertions.
- Must be able to talk, listen, and communicate clearly.
- Ability to make timely and well-informed decisions.
- Must be proficient in using technology such as telehealth software, iPads, computers, office phones, office equipment, Microsoft Office, Google programs, and other software.
- Valid Arkansas Paramedic License
- Critical Care or pre-hospital EMS experience (Minimum of 3 years)
- BLS Healthcare Provider
- ACLS (can be obtained through Pafford education)
- 12 lead interpretation
The above statements are intended to provide a general overview or description of the level of work being performed by the person assigned to this job. The description is not intended to be an exhaustive list of all responsibilities, duties, skills, or physical demands required to perform this position.
