Lending Systems Product Owner

1 week ago

Vancouver, WA, United States Columbia Credit Union Full time
About Columbia Credit Union

Columbia CU is a full-service financial institution with $2.5 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve. Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:

  • Best of Clark County Award / The Columbian - 2008-2025
  • Best in Business Award / Vancouver Business Journal - 2013-2024
  • Corporate Philanthropy Award / Portland Business Journal - 2017-2025
Columbia CU Guiding Principles

Vision: The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.

Mission: Bringing people together to make life better for themselves and their communities.

Value Proposition: Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want.

Leadership Philosophy: Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.

Core Values

People - We have a passion for helping each other and our members.

Community - We have a passion for contributing to the success and growth of the communities we serve.

Financial Wellness - We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.

Benefits
  • 100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire date
  • Accrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays
  • 401k Match- 100% match up to 6% employee contribution
  • A home office option can be considered in Vancouver, Washington or Portland, Oregon after all on-site training has been completed and all work from home requirements are met. On-site visits to the operations office will be required throughout the year.
  • Tuition Assistance
  • And More
About The Role

The Lending System Product Owner is responsible for the strategic ownership, optimization, and lifecycle management of the Credit Union’s nCino Loan Origination System (LOS). This senior-level role ensures that the platform supports business goals across consumer, commercial, and mortgage lending. The Product Owner will lead configuration, vendor relations, reporting, and system enhancements, acting as the primary liaison between business units and technology teams. This role requires deep expertise in nCino and a strong understanding of lending operations, compliance, and system capabilities.

RESPONSIBILITIES
  • Serve as the primary owner and subject matter expert for the nCino LOS platform.
  • Lead the product roadmap, including upgrades, enhancements, and integrations.
  • Collaborate with internal stakeholders to gather requirements and translate them into system solutions.
  • Manage vendor relationships with nCino and related third-party providers.
  • Oversee system configuration, including workflows, dashboards, templates, and business rules.
  • Ensure platform compliance with federal and state lending regulations (e.g., TRID, HMDA, Reg Z, Reg B).
  • Develop and maintain custom forms, input screens, and reporting tools.
  • Monitor system performance, troubleshoot issues, and coordinate resolution with vendors and internal teams.
  • Conduct release testing, change control, and documentation of system updates.
  • Provide strategic insights through data analysis and reporting to support lending operations.
  • Maintain user access controls, security settings, and audit logs.
  • Train and support end users across lending departments.
  • Recommend and implement best practices for system usage and process improvement.
  • Manage product backlog, write user stories, and lead agile ceremonies
REQUIREMENTS
  • Bachelor’s degree in Business, Finance, Computer Science, or related field; equivalent experience considered.
  • 7+ years of experience in lending systems, with 5+ years of direct experience administering or owning nCino or Salesforce.
  • Proven ability to lead system strategy, configuration, and vendor management.
  • Strong understanding of consumer, commercial, and mortgage lending products and workflows.
  • Experience with regulatory compliance in lending systems.
  • Advanced skills in business analysis, project management, and cross-functional collaboration.
  • Proficiency in Microsoft Office and reporting tools.
  • Self-directed, highly organized, and capable of managing multiple priorities.
  • Experience with Salesforce architecture as it relates to nCino.
  • Familiarity with integration points between nCino and other systems (e.g., core banking, document imaging).
  • Certification in nCino or Salesforce administration preferred.
COMPENSATION
  • $105,000.00 - 125,000.00/ year
  • Back Office Incentive


Equal Opportunity Employer/AA

Must be 18 or older to apply

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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