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Ping Member Service Assistant
2 weeks ago
Applications will be accepted until midnight (Eastern Time Zone) on the 'Posting End Date' shown below.
Position Information
Business Title
Ping Member Service Assistant
Special Instructions to Applicants
To apply, complete the online application and upload the following documents:
Required:
- Resume
- Cover Letter document qualifications for the position
- References, including current contact information
20161686STD
Department Summary
The Member Service Assistant (MSA) is a student staff member responsible for supporting the daily operations of the Charles J. Ping Recreation Center and assisting Campus Recreation. This position combines front-line customer service, facility oversight, and support to ensure a safe, clean, and welcoming environment for all patrons. The MSA serves as the primary point of contact for patrons, manages access, provides clean and safe environment, and handles membership sales and related transactions.
Roles and Responsibilities
Customer Service & Campus Recreation Resource
- Provide positive, intentional, and consistent customer service to all patrons.
- Respond to inquiries, give directions, and provide guidance regarding facility operations, programs, and services.
- Promote Well-Being & Recreation events, programs, and services by maintaining awareness and encouraging participation.
- Sell memberships, personal training sessions, resale items, concessions, and lockers.
- Assist with program registration for facility and program areas.
- Ensure accurate completion and entry of membership and registration forms.
- Log lost and found items with accuracy.
- Perform equipment management including check-in/out, inventory tracking, and cleaning.
- Regulate facility access by verifying proper identification of patrons and visitors.
- Address violations of departmental policies and procedures.
- Complete procedural tasks such as facility counts, shift checklists, communication logs, and other duties as assigned.
- Maintain knowledge of facilities, policies, operations, programs, and procedures.
- Explain departmental policies and procedures to patrons.
- Stay updated on policy changes via email and group communications.
- Ensure areas remain safe by cleaning, vacuuming, and sanitizing equipment.
- Provide immediate emergency response to all accidents and incidents in the facility.
- Maintain knowledge of the Emergency Action Plan.
- Maintain valid CPR, AED, and First Aid certification (training available).
- Participate in risk management and prevention training.
- Establish and maintain strong working relationships with co-workers, supervisors, and professional staff.
- Uphold the mission, vision, and values of Well-Being & Recreation and Ohio University.
- Wear staff apparel and maintain a professional atmosphere.
- Attend and actively participate in all mandatory meetings and trainings.
Duties/essential functions may include, but not be limited to, the following:
Performs a variety of tasks in support of Campus Recreation sports and facilities. May be responsible for operational support, member services, event management, social media management, equipment management, and/or ensuring a safe experience for patrons. Certification may be required for certain positions.
Level Summary
Performs basic tasks and assists with administrative or operational duties under supervision. Roles are entry-level and aimed at providing exposure to workplace environments.
Supervisory Responsibilities:
Limited supervisory responsibilities. May supervise other student workers.
Fiscal Responsibilities:
No budgetary responsibility.
Problem Solving:
Addresses routine, well-defined problems under supervision.
Independence of Action:
Works under close supervision.
Communication and Collaboration:
Communicates primarily with supervisor and peers. Collaborates with team members to accomplish tasks.
Minimum Qualifications
Enrolled for classes at Ohio University, Hocking College, another post-secondary education institution, or a secondary school during the current semester, immediate previous semester, or immediate upcoming semester. Able to follow instructions and complete tasks within deadlines. Basic knowledge of office software and communication tools. Departments may have specific minimum requirements.
Preferred Qualifications
- Willingness to become certified in CPR, AED, and First Aid before or during employment.
- Ability to work independently and follow established procedures.
- Strong professionalism, customer service skills, and willingness to learn.
- Previous experience in hospitality, customer service, or as a Ping Center staff member.
Working Condition/Physical Demands:
This role is primarily desk-based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs.
Department
Ping Recreation Center
Pay Rate
$12.15/hour
FLSA Status
Non-Exempt
Posting Open Date
01/12/2026
Posting End Date
01/25/2026
Job Category
Student Hourly
Planning Unit
Vice President for Student Affairs
Work Schedule
Student employees will be scheduled during Ping operational hours. We will work with you and your academic classes to make your schedule.
Campus
Athens
Applicants may contact this person if they have questions about this position.
Gabe Edwards, edwardsg1@ohio.edu
Non-Discrimination Statement
Ohio University is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.
Employment Type
Part-Time
Job Level
STUDENT
Job Family
Student Hourly Employee
Job Sub Family
Student Campus Recreation Assistant
Clery Act Annual Safety and Fire Report
Clery Act Statistics
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