Current jobs related to Contact Center Rep - Louisville, KY - Republic Bank
-
Dental Implant Sales Rep
2 weeks ago
Louisville, KY, United States Nuvia Dental Implant Center Full timeNuvia Dental Implant Center is growing fast and hiring for Implant Sales Reps in our Louisville, KY Center! Our Top Reps Make $100k - $250k/year Top performers, making $16,000 -$20,000/month in commission $50k Base salary Premium commission structure Comprehensive benefits package Elite sales training 4-7 warm leads a day Over 7,000 5-star Google reviews -...
-
Contact Center Specialist
2 weeks ago
Louisville, KY, United States Schulte Full timeSchulte Companies is seeking a dynamic, service-oriented Contact Center Specialist to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to...
-
Customer Account Rep
1 week ago
Louisville, KY, United States Rent-A-Center Full timeWe are Hiring Immediately! It's Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment. We are hiring immediately customer account reps that want to move up with the company and that will provide excellent...
-
Sales Territory Rep Medical
4 days ago
Louisville, KY, United States Advanced Medical Supply Inc Full timeMedical Sales Representative (Entry level or Exp.) We are a fast-growing specialty Medical Equipment distributor that markets a variety of innovative products. Our medical equipment products are designed to enhance the patient and provider's practice which includes easing the burden of administration while providing an improved safety profile. We strive to...
-
Benefits Call Center Rep
2 days ago
Louisville, KY, United States Trilogy Health Services Full timeJOIN TEAM TRILOGYWeekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest. POSITION OVERVIEWJob Summary The Benefits Call Center...
-
Benefits Call Center Rep
2 weeks ago
Louisville, KY, United States Trilogy Health Services Full timeJOIN TEAM TRILOGYWeekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest. POSITION OVERVIEWJob Summary The Benefits Call Center...
-
Benefits Call Center Rep
3 days ago
Louisville, KY, United States Trilogy Health Services Full timeJOIN TEAM TRILOGYWeekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest. POSITION OVERVIEWJob Summary The Benefits Call Center...
-
Customer Service Rep
6 hours ago
Louisville, KY, United States Dana Corporation Full timeCustomer Service Rep Louisville, KY, US, 40245-1900 Requisition: 61754 Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets passenger vehicle, commercial...
-
Healthcare Call Center Representative Scheduler
2 hours ago
Louisville, KY, United States Baptist Health Full timeJob Description: Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub. This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection...
-
Healthcare Call Center Representative Scheduler
42 minutes ago
Louisville, KY, United States Baptist Health Full timeJob Description: Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub. This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection...
Contact Center Rep
2 weeks ago
"Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job"
Starting Rate: $18.00 hourly
About Republic Bank
Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for ten years For more information about the company, please visit www.republicbank.com.
POSITION PURPOSE AND OBJECTIVES:
The Contact Center Representative is responsible for providing outstanding service to all that contact Republic Bank, client, or non-client. This position will strive to provide accurate information to all inquiries while following departmental procedures and bank policies to achieve their individual performance goals.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
MINIMUM QUALIFICATIONS:
* Six months call center experience preferred.
* Previous banking experience preferred.
* Familiar with Microsoft Excel, Word, and Teams programs.
* Ability to navigate through multiple computer systems required.
* English/Spanish speaking and reading ability preferred.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
* Answer inbound calls in a timely, professional manner; make outbound calls as directed. Ensure client satisfaction by resolving client research in a prompt and timely manner.
* Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries when necessary.
* Provide account information and perform necessary research.
* Resolve basic client inquiries with a strong emphasis on cross-selling bank products and services.
* Protect client information by following department security guidelines and procedures.
* Transfer calls to appropriate Republic Associates and Departments when necessary.
* Review client accounts, and enthusiastically offer bank products that complement the client relationship. Required to meet all individual service standards.
* Consistently strive to provide one call resolution; escalate any issues/questions that arise to a supervisor.
* Follow department best practice standards for providing excellent service and selling bank products.
* Stay current on changes to products, procedures and policy of the bank and the department.
* Successfully complete necessary training and testing to advance servicing skills.
* Ensure adherence to scheduled shift start times and break times to optimize availability.
* Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
* Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
* Willingly perform all other duties and projects as assigned.
INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:
* Self-motivated and work well in a team environment.
* Requires a high energy level and strong sense of urgency.
* Excellent communication, customer service skills, telephone etiquette and grammar.
* Ability to work in a fast-paced environment and learn quickly.
* Exhibit good organizational and problem-solving skills.
* Possess the decision-making ability to offer a variety of solutions.
* Comfortable with emerging technologies.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.
OTHER REQUIREMENTS:
* Travel between Republic Banking facilities may be required.
* Separate workspace and internet connection for remote work.
* Flexible work schedule that will include some evenings, weekends, and overtime.
* Stay abreast of new developments, best practices, and statutory and regulatory changes.
**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
