Facilities Work Order Dispatcher
2 weeks ago
Starting Pay Range: $19.00 - $23.75 hourly
Day Shift available
Monday - Friday 8:30am - 5pm
The HOTSOS Dispatcher is responsible for managing and coordinating work orders using the HOTSOS (Hotel Service Optimization System) software. This position acts as a central communication point between departments, ensuring that guest requests for maintenance issues, and service tasks are assigned and completed in a timely and efficient manner.
What does a Facilities Work Order Dispatcher do?
- Monitor and manage all incoming Facilities work orders and service requests via the HOTSOS
- system.
- Dispatch tasks to the appropriate team members (Facilities, Engineering etc.) based on priority and department.
- Follow up on outstanding tasks to ensure timely completion and high guest satisfaction.
- Maintain accurate records of all Facilities requests, actions taken, and job completion status within HOTSOS.
- Serve as the primary point of contact for internal service requests and emergency situations.
- Coordinate with front desk, housekeeping, engineering, and other departments to ensure smooth operations.
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a Facilities Work Order Dispatcher, you'll need:
- High School Diploma or Equivalency is required.
- Previous experience in hospitality or a similar dispatch/guest service role.
- Proficient in using HOTSOS or similar property management systems (preferred).
- Knowledge of hotel operations and basic maintenance terminology is a plus.
- Must have strong oral and written communication skills, diplomacy, and the ability to multitask under pressure. Basic proficiency in Microsoft Office and general office software required.
- Ability to stand/walk and sit for long periods of time and lift up to 41 - 50 pounds.
- Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Why choose Turning Stone Enterprises?
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team
#LI-DNI
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