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Sales Support Administrator

2 weeks ago

Concord, MA, United States Skyelia Full time
About:
  • Full-time position
  • Location: Littleton, MA
The Role:

This role involves processing orders, data entry, and providing administrative support. The ideal candidate is a self-starter who excels in a team environment and is passionate about providing excellent customer service.

Key Responsibilities:
  • Answer incoming sales calls, address customer inquiries, provide product information, and process orders
  • Accurately enter and maintain data in CRM and order management systems
  • Process customer orders from initiation to fulfillment, ensuring accuracy and timely delivery
  • Make outbound sales calls to potential and existing customers to promote products and services
  • Collaborate with the sales team to follow up on leads and close sales
  • Provide exceptional customer service by resolving issues and answering questions promptly
  • Prepare reports and updates on sales activities and customer interactions
  • Support administrative tasks and assist other departments as needed
  • Stay informed about products, promotions, and market trends to better assist customers
Qualifications:
  • At least 2+ years experience in a sales, account manager or sales support role
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software
Benefits:
  • 401(k) matching
  • Health insurance
  • Disability insurance
  • Employee discount
  • Employee Net-growth Profit Sharing Program
  • Paid Holidays, Paid Vacation, Sick Pay