Residence Restaurant Supervisor

6 days ago

Auburn, AL, United States Rane Culinary Science Center Full time

Join Ithaka Hospitality Partners on their journey as we grow and seek talented individuals to join our team. We are looking for a Restaurant Supervisor to join our leadership team in Auburn, AL., at 1856 - Culinary Residence, A Teaching Restaurant.

The restaurant supervisor manages reservations, private dining, and guest services while supporting the dining room team. You'll ensure excellence in service, training, and execution by working closely with leadership, students, and staff.

Key Responsibilities:

  • Reservations & Guest Experience: Manage guest inquiries, reservations, and private dining bookings via website, email, and phone. Ensure seamless communication with guests and coordinate with marketing for priority reservations.
  • Service & Operations: Lead pre-service meetings with leadership to review special reservations, dietary restrictions, and menu updates. Work with the 1856-Culinary residence team on dining room setup and breakdown, ensuring adherence to service standards.
  • Training & Leadership: Assist in training students and staff on service protocols, guest relations, and menu knowledge.
  • Private Dining & Events: Coordinate private and group dining logistics, including menus, pricing, wine selections, and room setup. Ensure event details, contracts, and changes are properly communicated.
  • Technology & Finance: Manage reservation systems (Tock, Delphi) and financial procedures, ensuring compliance with accounting and cash-handling protocols.
  • Sales & Reporting: Track and report group/private dining sales. Assist in menu planning, pricing, and cost tracking.
  • Compliance & Standards: Ensure team compliance with Responsible Vendor training and legal requirements. Maintain professional appearance, guest relations, and service excellence.
  • General Duties: Greet and assist guests, anticipate needs, resolve complaints professionally, and support overall restaurant operations. Ensure floral arrangements are available nightly.
Qualifications & Skills:
  • 2+ years' experience in restaurant service; supervisory experience preferred.
  • Strong background in guest relations, training, and service execution.
  • Knowledge of tasting menu concepts, restaurant POS systems, and reservations software.
  • Strong organizational, leadership, and problem-solving skills.
  • Proficiency in menu pricing, cost tracking, and restaurant financial procedures.
  • Flexible schedule, including nights, weekends, and holidays.
  • Ability to stand, walk, and lift up to 35 pounds for extended periods.
  • Must be 21+ to serve alcohol.
  • CPR certification required.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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