Customer Service Field Trainer

7 hours ago

East Syracuse, NY, United States Toshiba America Business Solutions Full time
Description

Customer Service Field Trainer

  • Hourly range $17.00-$18.51, depending on experience.

Your core focus as Field Trainer will be to provide support and trainer for our customers. As you succeed in this role, you'll build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba.

This position will enable you to directly impact our customers, the local businesses, organizations, and institutions that are pillars of our communities by ensuring that their office equipment is functioning properly to drive their organizations forward.

Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions.

What you'll do

  • Provide Customer training on purchased and/or leased Toshiba equipment.
  • Ensure Customers have full understanding of equipment operation and capabilities to maximize usage and generate interest in additional equipment needs and other print management opportunities.
  • Advise Sales Team if customers have interest in additional products or services. May also Train Toshiba sales/marketing staff on all Toshiba equipment.
  • Respond to customer questions and troubleshoot operator problems with equipment / software operability. Ensure customers questions are resolved which results in a positive customer experience. Follow-up on all customer commitments in a prompt manner.

Qualifications

  • High School Diploma or GED plus one year of customer support experience providing training on basic equipment operation to print driver installation.
  • Good computer skills (experience with Microsoft Office - Word, Excel. and Outlook)
  • Detailed oriented with good follow up skill
  • Communicate effectively with customers
  • Demonstrated ability to provide customer support by phone and/or in person
  • Valid Driver's license with ability to travel by automobile a large percentage of time

What's in it for you?

  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • 401(k) plan
  • Pet Insurance
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule paid vacation & sick/personal business/volunteer days

Learn More

The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/

Join Our Talent Community

Glassdoor Reviews

Our Commitment to Sustainability

News Archive

Solutions & Services

Professional Services

Print Management

Cloud Solutions

Our Products

eBRIDGE Global Print

2023 Stevie Award Winner

Toshiba Office Collection Virtual Demonstration (YouTube)

Client Testimonials (YouTube Playlist)


Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email accommodationrequest@tabs.toshiba.com.

Qualifications
Education High School (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

  • Field Service Representative

    1 week ago

    Syracuse, NY, United States Huntington Ingalls Industries Full time

    Requisition Number: 26124 Required Travel: 11 - 25% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $77,698.00 - $115,000.00 Security Clearance: Ability to Obtain Level of Experience: Senior This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and...

  • Field Service Representative

    1 week ago

    Syracuse, NY, United States Huntington Ingalls Industries Full time

    Requisition Number: 26124 Required Travel: 11 - 25% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $77,698.00 - $115,000.00 Security Clearance: Ability to Obtain Level of Experience: Senior This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and...

  • Field Service Representative

    6 days ago

    Syracuse, NY, United States Huntington Ingalls Industries Full time

    Requisition Number: 26124 Required Travel: 11 - 25% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $77,698.00 - $115,000.00 Security Clearance: Ability to Obtain Level of Experience: Senior This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and...

  • Field Service Representative

    2 days ago

    Syracuse, NY, United States Huntington Ingalls Industries Full time

    Requisition Number: 26124 Required Travel: 11 - 25% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $77,698.00 - $115,000.00 Security Clearance: Ability to Obtain Level of Experience: Senior This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and...

  • Field Service Technician II

    1 week ago

    East Syracuse, NY, United States Toshiba America Business Solutions Full time

    Description Field Service Technician II Hourly range $20.00-$23.00, depending on experience Monthly Technician Bonus Auto Reimbursement Program- (Fleet Vehicle and gas card when available) Summary Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the East Syracuse, NY area and being the hero in every office you...

  • Field Service Technician II

    6 days ago

    East Syracuse, NY, United States Toshiba America Business Solutions Full time

    Description Field Service Technician II Hourly range $20.00-$23.00, depending on experience Monthly Technician Bonus Auto Reimbursement Program- (Fleet Vehicle and gas card when available) Summary Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the East Syracuse, NY area and being the hero in every office you...

  • Customer Service Representative

    1 week ago

    East Syracuse, NY, United States Holbrook Heating Inc Full time

    Job Type Full-time Description Launch Your Career at Holbrook Heating: Inside: Customer Service RepresentativeDo you thrive in a fast-paced environment and enjoy building positive customer relationships? Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive...

  • Customer Service Representative

    1 week ago

    East Syracuse, NY, United States Holbrook Heating Inc Full time

    Job Type Full-time Description Launch Your Career at Holbrook Heating: Inside: Customer Service RepresentativeDo you thrive in a fast-paced environment and enjoy building positive customer relationships? Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive...

  • PERSONAL TRAINER

    6 days ago

    Syracuse, NY, United States YMCA of Central New York Full time

    Job Title: Personal Trainer Reports To: Health and Wellness Coordinator Work Location: Downtown YMCA FLSA: Non-exempt – Part-time Work Schedule: Varies Salary Range: $18.00/hour A Career with a Cause: We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are...

  • PERSONAL TRAINER

    1 week ago

    Syracuse, NY, United States YMCA of Central New York Full time

    Job Title: Personal Trainer Reports To: Health and Wellness Coordinator Work Location: Downtown YMCA FLSA: Non-exempt – Part-time Work Schedule: Varies Salary Range: $18.00/hour A Career with a Cause: We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are...