Digital Banking Specialist

2 weeks ago

Chicago, IL, United States Insperity Full time
Description & Requirements

Digital Banking Specialist

Are you ready to shape the future of digital financial services and make a measurable impact? Our client is seeking a dynamic and proactive Digital Banking Specialist to take ownership of their full suite of digital banking operations. This role requires an individual who thrives in a fast-paced environment, collaborates effectively with marketing and social impact teams, and leads process improvements. If you're passionate about helping an organization evolve its digital infrastructure and enhance the member experience, this is your opportunity.

Best-in-Class Benefits and Culture:

Our client values their employees' contributions and is committed to supporting their success with competitive compensation of $K annually, depending on experience, and a benefits package. This comprehensive package includes:

  • Comprehensive health coverage: Medical, dental, and vision insurance provided
  • Retirement planning: 401(k) plan available
  • Work-life balance: Paid holidays and generous paid time off
  • Financial security: Life and disability coverage offered
  • Flexible and supportive environment: Opportunities for growth, learning, and collaboration in a team-focused culture
  • Salary $50k-60k annually depending on experience
They strive to create a workplace where employees feel empowered to contribute to processes, decisions, and company culture while developing their skills and advancing their careers.

Required Qualifications:
  • Bachelor's degree or equivalent experience in a related field with 5+ years in strategy, technology, marketing, digital product management, or operations.
  • Solid expertise in electronic banking products, services, and devices, with a proven track record of leading large-scale initiatives.
  • Solid analytical, prioritization, collaboration, negotiation, and problem-solving skills in a fast-paced environment.
  • Relevant licenses or certifications (if applicable) and the ability to communicate and collaborate effectively in a team-focused setting.
  • Willingness and ability to travel as needed, demonstrating flexibility and initiative in work schedule and task execution.
Your responsibilities as the Digital Banking Specialist will include:
  • Oversee daily operations of digital banking channels, including Online Banking, Mobile Banking, Bill Pay, and Remote Deposit Capture.
  • Manage digital payment processing and ensure fraud mitigation and compliance with policies.
  • Lead implementation of digital banking strategies, product enhancements, and staff training initiatives.
  • Monitor system performance, vendor service levels, and member experience through dashboards and feedback mechanisms.
  • Collaborate with internal teams to optimize processes, resolve issues, and promote digital products and services.


About Our Client:

Our client is a communityfocused financial institution that isn't just about transactions; it's about empowerment. They believe every member deserves financial security, access to opportunity, and a partner who genuinely cares. As their Digital Banking Specialist, you will join a team committed to elevating how people manage their money online and on mobile. You will work closely with the Marketing & Social Impact Manager to identify, design, and implement streamlined processes and enhanced digital features that reinforce the institution's mission of lifting the neighborhoods and individuals they serve.

Join the Digital Revolution

Take the lead in transforming digital banking experiences and drive impactful change. Our client is seeking a proactive Digital Banking Specialist who is ready to innovate, collaborate, and enhance the member experience. Apply now and turn your expertise into real-world results

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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