Guest Services Ambassador
6 hours ago
The Guest Services Ambassador (GSA) acts as the "face" of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience.
Essential Job Functions:
Guest Relations:
- Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
- Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
- Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
- Take steps to ensure the greatest guest satisfaction possible
- Respond to situations as they arise and manage guest conflict
- Inspect studios and public spaces daily according to company and brand standards
- Be able to respond effectively and according to procedure in times of emergency
- Ensure all policies and procedures are accurately followed at all times
- Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
- Respond to guest service calls efficiently and expediently
- Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
- Document work activity using the appropriate log and according to policy and procedure
- Executes the lead management process and completes all sales and marketing objectives as established by supervision
- Review Studio Inventory daily to ensure maximization of studio revenue
- Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue
- Follow revenue management guidelines as directed by supervision
- Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
- Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
- All other duties as assigned by supervision
GSA's are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.
This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.
Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated.
Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces
-
LPN Floor Nurse 2pm-10pm Monday
6 days ago
Oak Ridge, TN, United States Alexander Guest House Full time**SIGN ON BONUS** Senior Solutions Management Group is a company born to provide excellent customer service and satisfaction to the senior residents it is entrusted to care for and the clients in which it is accountable to serve. Our Senior Solutions Management Group communities offer rewarding career opportunities for those interested in working in the...
-
LPN Floor Nurse 2pm-10pm Monday
6 days ago
Oak Ridge, TN, United States Alexander Guest House Full time**SIGN ON BONUS** Senior Solutions Management Group is a company born to provide excellent customer service and satisfaction to the senior residents it is entrusted to care for and the clients in which it is accountable to serve. Our Senior Solutions Management Group communities offer rewarding career opportunities for those interested in working in the...
-
LPN Floor Nurse 2pm-10pm Monday
3 days ago
Oak Ridge, TN, United States Alexander Guest House Full time**SIGN ON BONUS** Senior Solutions Management Group is a company born to provide excellent customer service and satisfaction to the senior residents it is entrusted to care for and the clients in which it is accountable to serve. Our Senior Solutions Management Group communities offer rewarding career opportunities for those interested in working in the...
-
LPN Floor Nurse 2pm-10pm Monday
4 days ago
Oak Ridge, TN, United States Alexander Guest House Full time**SIGN ON BONUS** Senior Solutions Management Group is a company born to provide excellent customer service and satisfaction to the senior residents it is entrusted to care for and the clients in which it is accountable to serve. Our Senior Solutions Management Group communities offer rewarding career opportunities for those interested in working in the...
-
LPN Floor Nurse 2pm-10pm Monday
2 days ago
Oak Ridge, TN, United States Alexander Guest House Full time**SIGN ON BONUS** Senior Solutions Management Group is a company born to provide excellent customer service and satisfaction to the senior residents it is entrusted to care for and the clients in which it is accountable to serve. Our Senior Solutions Management Group communities offer rewarding career opportunities for those interested in working in the...
-
Oak Ridge, TN, United States Alexander Guest House Full timeSummary of Responsibility: Provides routine daily nursing care and services that support the care delivered to residents requiring long-term or rehabilitative care, in accordance with the established nursing care procedures and as directed by the supervisor. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term/Long Term...
-
Wellness Director
1 week ago
Oak Ridge, TN, United States Alexander Guest House Full timeSummary of Responsibility: Ensures that the resident care department is operated efficiently and in compliance with all applicable legislation and regulatory requirements; provides the highest possible standard of care through effective use of the nursing process; responsible for selection, orientation and education of the resident care staff; is ready and...
-
Service Desk
1 week ago
Oak Ridge, TN, United States Planet Fitness Full timeJob DetailsJob Location 218 Oak Ridge - Oak Ridge, TN Position Type Part Time Salary Range $13.50 - $13.50 Hourly Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We...
-
Food Service Worker/Kitchen Helper/Dietary Aide
2 weeks ago
Oak Ridge, TN, United States Healthcare Services Group Full timeOverview Role: Food Service Worker Join Healthcare Services Group (HCSG) as a Food Service Worker/Kitchen Helper/Dietary Aide, where you will assist in preparing and serving meals for residents in a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing...
-
Oak Ridge, TN, United States Healthcare Services Group Full timeOverview Role: Food Service Worker Join Healthcare Services Group (HCSG) as a Food Service Worker/Kitchen Helper/Dietary Aide, where you will assist in preparing and serving meals for residents in a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing...
