National Account Service Advisor

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Job Description :

Summary

As a National Account Service Advisor, you will be the first point of contact for non-contractual, national customers and will play a pivotal role in providing exceptional service and ensuring customer satisfaction. Your positive approach will contribute to our non-contractual national customer success and loyalty by providing expert guidance and answering questions.

Work Schedule - Monday through Friday 8:00 am - 5:00 pm

Hourly Pay - $28.00 Paid Weekly

If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares

You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America (http://newsroom.ryder.com/news/news-details/2023/Newsweek-Names-Ryder-One-of-Most-Trustworthy-Companies-in-America/default.aspx) by Newsweek , America's Best Large Employers (http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Forbes-Americas-Best-Large-Employers-for-2023/default.aspx) by Forbes , World's Most Admired Companies (https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Named-Among-FORTUNE-Magazines-Worlds-Most-Admired-Companies-for-11th-Consecutive-Year/default.aspx) by Fortune Magazine , Top Company for Women to Work for in Transportation (http://newsroom.ryder.com/news/news-details/2023/Ryder-Named-a-Top-Company-for-Women-to-Work-For-in-Transportation/default.aspx) by Women in Trucking, Overdrive Award (http://newsroom.ryder.com/news/news-details/2023/Ryder-Receives-2022-Overdrive-Award-from-General-Motors/default.aspx) by General Motors , Food Logistics' Top 3PL Award (https://newsroom.ryder.com/news/news-details/2023/Ryder-Named-Among-Food-Logistics-Top-3PL--Cold-Storage-Providers-to-Food--Beverage-Industry-for-11th-Consecutive-Year/default.aspx) by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation (https://investors.ryder.com/news-events/News-Releases/news-details/2023/Ryder-Leaders-Recognized-as-Top-Women-to-Watch-in-Transportation-in-2023/default.aspx) . We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award .

Welcome to Torque by Ryder (https://www.youtube.com/watch?v=lOXNuVBZ8Jk&t=29s)

Torque by Ryder Website

Essential Functions

• Help customers by providing product and service information and resolving customer issues.

• Handle customer inquiries, concerns and complaints in a professional and timely manner.

• Leverage relationships to expand into new locations/territories and grow revenue .

• Utilize phone skills to maintain contact with customers (inbound and outbound).

• Provide information about the products and services.

• Document and update customer records based on interactions.

• Develop and maintain a knowledge base of the evolving products and services to best meet the customers' needs.

• Learning customer needs while building rapport.

• Completing follow-up tasks on daily activities, contact lists, and campaigns.

• Daily and monthly performance reporting.

• The front line of communication for day-to-day support of the non-contractual national accounts.

• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.

• Deliver first call resolution and a low customer effort.

• Meet and/or exceed the expectation of customers, always providing professional and efficient service through positive interactions and extensive product knowledge.

• Perform research and initiate changes/corrections to customer accounts according to established procedures and sound business judgment.

• Engage in proactive team efforts to achieve departmental and company goals.

Additional Responsibilities

• Performs other duties as assigned.

• Assist other departments when the need arises.

Skills and Abilities

• Strong verbal and written communication skills , Preferred

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). ,

• Possesses a high degree of initiative ,

• Ability to work independently and as a member of a team ,

• Possesses flexibility to work in a fast paced, dynamic environment ,

• Ability to simultaneously handle multiple priorities ,

• Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlines. ,

• Ability to navigate through applications including salesforce.,

• Maintain flexibility and demonstrate the ability to work under pressure.,

• Demonstrate high energy and motivation to follow up and take ownership.,

Qualifications

• H.S. Diploma/GED, Required

• 4 years or more in Customer Service Experience, Required

Travel

• No

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Job Category: Operations and Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

$28.00

Maximum Pay Range:

$28.00

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533) to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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